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Encore Fire Protection Entry Level Operations Specialist in Needham, Massachusetts

Encore Fire Protection is an industry leading, full service fire protection company serving all of New England with offices in Rhode Island, Connecticut and Massachusetts. Our continued growth and success has created a need for an Operations Specialist in our Needham, Massachusetts office on our Service Delivery team.

For this position you will be the second layer between our customers and our technicians to ensure every job is completed with this approach; "what we said we would do, how we said we would do it, when we said we'd have it done." Our pace is fast and our volume is high which requires a proactive personality type. Someone who is not intimidated by, yet motivated by, tackling tough deadlines and is driven to get things done as a means of meeting the long-term objective.

The person that excels in this role is someone who enjoys finding all the information and then wants to figure out how to put the pieces together. They like to work independently but value building relationships with customers as well as internal partners. They are able to see the bigger picture but don't let it interfere with the important details.

Here's what you can expect:

  • Manage and oversee the service delivery for specific product line

  • Review scope of work and service contracts to ensure accuracy

  • Match billing with contract quotes and be able to notice even the smallest differences

  • Investigate scope of work performed with billing discrepancies

  • Communicate with customers on daily basis with invoice changes

  • Maintain composure during end of month billing cycle and be able to sit in front of computer for long periods of time


The number one requirement for this position is a great attitude and strong desire to succeed (ok, that's two things), but beyond that, we are looking for the following:

  • College degree with a minimum 2-3 years professional office experience preferably construction or service based background

  • Prior experience in a service business or scheduling position

  • Comfort with technology (Microsoft Office) and interest in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individuals’ initiative to develop advanced skills

  • Ability to work under pressure and meet deadlines


As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few a few perks that a successful individual in this role can expect:

  • Full-time position with an attractive salary and incentive based bonus for meeting stated performance objectives

  • Casual Attire. While we don’t allow jeans, we also don’t allow suits. We want you to just look your best every day and you’ll fit right in

  • Speaking of attire, we offer all employees Encore gear twice a year

  • Snacks and coffee everyday and weekly "to-order" office lunches and breakfast

  • Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and CHANGE as needed

  • Access to leading edge web-based productivity tools

  • Participation in Fidelity 401(K) that includes employer match

  • Medical, Dental, and Vision benefits through Blue Cross

  • Company-paid life insurance policy of $25,000

Encore Fire Protection is an Equal Opportunity Employer

Encore Fire Protection is an E-Verify Employer

As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.