Massachusetts Information Technology Jobs

Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Reporting to the Market President, with a secondary reporting relationship to the Market COO , the Chief Operating Officer (COO) plays a pivotal leadership role within the organization. This position is responsible for overseeing, developing, and implementing critical business strategies while managing the day-to-day operations of the facility in alignment with the organization's goals and objectives. The COO's primary focus is to ensure the delivery of exceptional patient-centered care, fostering a safe, efficient, and high-quality environment through a highly engaged team. Collaborating closely with the Market President and the Senior Leadership Team, the COO will work to achieve the hospital's strategic objectives. Through effective leadership and alignment with the health system's goals, the COO will drive operational excellence and contribute to the overall success of the Hospital.

Job Description:

Primary Responsibilities:

• Oversee, plan, and evaluate hospital operations to ensure timely, cost-effective execution of activities, aligned with organizational values, professional standards, internal policies, and applicable regulatory requirements. Collaborate with the senior management team to ensure efficient implementation of strategic objectives and plans.

• Demonstrateextensive knowledge of healthcare reform, organizational models, technologies, and hospital operations, enabling the ability to leverage synergies and opportunities in contract administration, cost management, business development, information systems support, and regulatory compliance.

• Direct the development of reports on key performance indicators (KPIs) and other significant benchmarking metrics; make presentations to present results to key stakeholders.

• Lead the development of reports on key performance indicators (KPIs) and benchmarking metrics, presenting findings to executive stakeholders.

• Direct the creation, implementation, and evaluation of new or updated standards, policies, procedures, training materials, and communications to support the organization, ensuring consistency with its philosophy and compliance with regulatory, accreditation, and contractual requirements.

• Stay informed about national best practices, creating and promoting strategic programs that become benchmarks for the industry. Continuously assess the organization’s strengths and weaknesses to identify future needs, priorities, and challenges.

• Collaborate with the President, senior management, and key stakeholders in formulating strategies, initiatives, business development plans, and related policies. Guide the development of short- and long-term strategic and tactical plans, providing impactful presentations on future recommendations, KPIs, and benchmarking metrics.

• Evaluate current systems and services to assess growth opportunities, expansion, new services, and the sustainability of existing services based on market data and service line volume projections. Develop and implement methods to measure impact, return on investment, and effectiveness in achieving objectives.

• Align resources with organizational strategies to meet goals, manage expenditures within designated scopes, and identify negative variances. Develop action plans to address and resolve issues promptly.

• Supervise the preparation of timely, accurate financial reports, budgets, activity, and productivity data, including variance analysis and financial projections. Keep stakeholders informed of any issues that may impact the budget.

• Direct and assess the performance of subordinate management staff, ensuring compliance with internal/external regulations and standards for human resource management. Make staffing decisions, establish performance standards, provide guidance, and address performance issues as necessary.

• Ensure compliance with legal, contractual, and regulatory requirements for areas of responsibility. Establish and maintain controls to prevent irregularities, continuously monitoring the effectiveness of practices to meet expectations and desired outcomes in line with federal, state, and regulatory standards.

• Stay current on regulatory changes, professional standards, customer demographics, and industry trends that could impact assigned functions, as well as internal changes affecting strategies, programs, and resources.Recommend effective responses to maintain service quality and meet expectations.

• Balance internal and external leadership, engaging with the local community to establish a reputation as a trusted and respected leader within the Hospital and BILH.

Required Qualifications:

• Master's degree from an accredited college or university in healthcare administration, business administration, or other discipline related to the duties of the position, Clinical background would be preferred.

• A minimum of 10 years of healthcare experience that would demonstrate attainment of the requisite job knowledge/abilities, including five years of executive leadership within a hospital that is a member organization of a larger, multi-hospital system.

• Proven leadership within a matrixed organizational structure where influence, not direct control, has been the key to success.

• Prior engagement in service line operations, including program development and expansion.

• Proven experience in physician relations and practice management.

• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.  

Skills, Knowledge and Abilities:

• Expertise in hospital and health system administration, including strategic business planning, program development, and continuous process and performance improvement practices and tools.

• Experience leading population health management initiatives, particularly within an ACO framework and risk-based contracting models.

• In-depth knowledge of budget administration, financial management, employee supervision, and performance management principles, practices, and regulatory requirements.

• Familiarity with managed care systems, including capitation and other alternative reimbursement models.

• Proficiency in structured performance improvement methodologies, principles, practices, and tools.

• Expertise in group presentation, facilitation, and communication techniques, using appropriate practices and tools to engage stakeholders.

• Strong ability to communicate complex concepts and functional expertise clearly and succinctly to senior leadership and stakeholders to support strategic planning and business objective achievement.

• Ability to influence and persuade diverse groups, negotiate effectively with high-level individuals, and gain support for services, programs, and initiatives.

• Proven ability to lead, develop, and evaluate the work of subordinate management staff and matrixed managers across different functions.

• Strong analytical skills to assess results and determine if activities are effectively supporting business objectives and achieving the expected outcomes and return on investment.

• Ability to strategize, develop, implement, and assess business plans, initiatives, policies, and procedures.

Competencies:

Decision Making : Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.

Problem Solving : Ability to address problems that are broad, complex and abstract, often involving Medical Center-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions.

Independence of Action : Ability to set direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources.

Written Communications : Ability to communicate complex information in English effectively in writing to all levels of staff, management and external customers across functional areas.

Oral Communications : Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others.

Knowledge : Ability to demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use them in complex and/or unprecedented situations across multiple functional areas.

Team Work : Ability to lead and direct multiple collaborative teams for large projects or groups both internal and external to the Medical Center and across functional areas. Results have significant implications for the management and operations of the organization.

Customer Service : Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner.

Inclusion Statement:

BILH places great value on being a diverse and inclusive community. BILH is dedicated to diversity, equity, and inclusion as we aim to reflect the diversity of the patients in the communities that we serve. We believe in equal access to quality care, as well as employment and advancement opportunities encompassing the full spectrum or human diversity: race, gender, sexual orientation, religion, ethnicity, national origin and all the other forms of group and individual identity and expression that make us better able to provide innovative and cutting-edge healthcare and research. To make our vision a reality, we are most interested in finding spectacular candidates for this posting and encourage applicants of all backgrounds to apply even if every qualification listed is not met.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled