naviHealth, Inc. PDB Product Analyst in Newton, Massachusetts
Our Product Organization is critical in maintaining this position through innovative product design, execution and ultimately delivery to clients. Simple to use solutions that deliver optimal impact to our end users is our goal.
The Provider Database Product Analyst will report to and work directly with the Director, Product Operations and will work alongside all members of the product operations team. We are looking for a Provider Database Product Analyst that is excited to drive our product-led organization to excellence and provide operation support of the provider database for the naviHealth’s portfolio of products. You will research, coordinate, and facilitate all provider database updates into our products to internal and external audiences, collaborating with other business units to address gaps in our database operations. In this role, you will work directly with our product and engineering teams and be responsible for building and executing on provider database requests and release readiness.
Work with internal and external clients on understanding their business needs. Understand what data needs to be collected, and how to go about collecting it
Identify data gaps and work with technology teams to architect and implement the capturing of new data
Identify process improvements to achieve goals related to product and customer support where the provider database is impacted
Train the team on product knowledge around the provider database as required
Identify product ideas and opportunities based on industry trends, current market environment and competitive trends as it involves expanding or changing the provider database
Provide outstanding customer service to ensure customer satisfaction to our internal and external customers
Provide support to customers on function and usage of the provider database and how changes to the database impacts the application
Maintain the updates and additions to the provider database via Salesforce, CMS updates or design sessions with the cross functional team
Agile principles and mindsets to be used to accomplish deliverables and communication
Participates in Product Roadmap planning and all phases of the Software Development Life Cycle (SDLC) relating to provider data bases
Provide ad hoc reports/data analysis to various stakeholders
Take ownership of our data and constantly improve its quality and integrity; proactively identify data quality issues at every step and coordinate the implementation of required fixes
Maintain current information in relevant databases and address client requests as needed
Perform other duties and responsibilities as required, assigned, or requested.
Bachelor’s degree in related field
5 years working in a data analyst position responsible for both research and managing data sets to ensure high quality and integrity
Demonstrated ability to gather, interpret and analyze data and provide valuable business insights and suggestions
Knowledge of and proficiency with Microsoft Excel, SQL, and/or other data software/tools
Capable of defining requirements, gathering and validating information
A love for detail, data, and solving problems related to data (collecting, managing, and measuring quality)
Passionate about finding solutions to big problems
Strong data research skills including the ability to determine primary and secondary source material and assess quality
Strong written and verbal communication skills
Must be a team player and able to work and collaborate efficiently with cross functional teams and their leadership
Strong empathy for customers and a passion for growth
naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.
Improving the healthcare experience for seniors to live a more fulfilling life
Rooted in respect
Guided by purpose
Devoted to service
Energized by impact
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
External Job Posting Title: PDB Product Analyst
Requisition ID: 2021-6094
Location Type: Field / Office / Virtual: Virtual (Home Office)