Massachusetts Information Technology Jobs

Search for Jobs in Information Technology
MassHire JobQuest Logo

Job Information

FreshAddress, LLC Senior Manager, Client Services in Newton, Massachusetts

Job Descriptions:

About FreshAddress

Located in Newton, MA FreshAddress, LLC offers an exciting opportunity at a leading email marketing services company with 16 consecutive years of profitability, which is poised for accelerated growth.

FreshAddress is a 21 year old email marketing intelligence company that helps nonprofits and businesses, including 25% of the Fortune 100, clean, protect, and grow their email lists for maximum return on their investment. Service offerings include our industry-leading SafeToSend® Email Validation, patented Email Change of Address (ECOA) service, and a full suite of deliverability and appending services. Run by the company’s co-founder, FreshAddress partnered in 2018 with TZP Group, a private equity firm focused on growing business and consumer services companies. For more information, please visit www.freshaddress.com.

Join us and learn how impactful email can really be!

About the role

As the FreshAddress Senior Manager, Client Services, you will manage the day-to-day operations and relationships between our clients and our List Processing team. You will be responsible for building upon our unparalleled quality, on-time deliverables, and customer service. If you like streamlining workflows, multi-tasking, and being in the center of all the action, you will excel in this position!

Required Experience:

Responsibilities

  • Manage Client Services and List Processing team of five (5) to ensure projects are completed accurately and on time

  • Manage email deployment needs, working with multiple ESP partners, to maximize deliverability

  • Oversee tech ticketing system and follow-up for Client Services related issues

  • Oversee licensed data relationships, billing, and data quality

  • Work with Sales Manager to spec and manage custom project requests and see through to completion

  • Work with Developers and QA team to test out new functionality and offerings

  • Oversee Client Portal operation and enhancements, working with Product and Engineering teams

Qualifications

The ideal candidate for this role holds a Bachelor’s Degree in Communication, Marketing, or a related field, and a minimum of 2 years of relevant project management and client service experience. Additionally, the following skills will be beneficial to your success:

  • Exceptional organizational, project management, and communication skills

  • Obsessive attention to detail

  • Adept with computer technology & software

  • Comfortable with frequent communication with clients and vendors

  • Experience with email messaging and/or database marketing strongly preferred

  • Microsoft SQL and database analysis a plus

What are you waiting for? Apply now!

FreshAddress, LLC offers a friendly work environment where there are always opportunities to learn and grow. This position includes a competitive salary with benefits, a generous calendar of company holidays, and plenty of room for growth. FreshAddress is an equal opportunity employer.

Keyword: Senior Manager, Client Services

From: FreshAddress, LLC

DirectEmployers