naviHealth, Inc. Sr. User Experience Designer in Newton, Massachusetts
The Senior User Experience Designer is a hands-on, individual contributor in a highly responsible capacity. You will build prototypes, draw user interfaces, and take a lead role designing software experiences for Hospitals, Post-Acute Care facilities, and clinical users in the healthcare vertical. From day one onward you will design complex software with a deep purpose.
Designers are the chief evangelists for our users. It is critically important to make tools that perfectly match the workflow of an acute case manager, or to optimize the experience of a clinician assessing a patient’s progress. Making these tasks effortless and efficient gives us purpose and brings great value.
Design and lead the creation of deliverables including high and low fidelity prototypes, information architecture diagrams and workflows, and lead usability tests to validate our software products including mobile and desktop devices.
Using a systematic, strategic design approach, create intuitive user experiences with strong, design-lead thinking.
Collaborate with front-end UI and back-end developers, product management, support, and other cross-functional teams to meet highly technical business objectives.
Responsibilities will span multiple development teams or practice areas.
From concept to execution – translate ideas and requirements into design deliverables and insure they are built to design specifications.
Work to achieve operational targets with a significant impact on the overall achievements of the team.
Communicate and present to key stakeholders and external audiences, user needs and optimal design solutions.
Using an Enterprise Style Guide (design patterns) work systematically within a suite of products. Create unique elements that extend the patterns of an established design system as needed.
Participate and lead many forms of user testing and validation. From simple, internal impressions, to formally moderated user tests that validate the product's direction and usability.
Work is shared freely with peers and colleagues.
Includes the need to mentor junior designers.
Perform other duties and responsibilities as required, assigned, or requested.
Education required: Undergraduate degree in design or relevant training.
Years of experience required: 5-7+ years of relevant experience in graphic design, interaction design, information architecture, front-end development, or User Experience design.
Experience with the tools and craft of UX Design: interactive prototypes, visual design mockups, journey maps and work-flows, user-testing methods, persona development – using such products as Sketch/Invision, Adobe Creative Suite, or other current tools.
Experience with Product Metrics tools and analysis – e.g., Pendo, Google Analytics.
Without writing code, understand the technical possibilities and limitations of enterprise software. Your knowledge of the product development process enables you to think about what the technology can do without limiting the options or prematurely optimizing a design.
Ability to face problems/issues that require deep understanding of the products with a strong analytical ability.
Clearly communicate detailed information (both spoken and written).
Working Environment and Physical Demands
The work environment is a corporate office setting.
This position requires the regular use of computers for the majority of the day, however standing options or flexible desk arrangements are available.
Travel requirements: 10% travel to customer locations or interoffice. This is an opportunity to engage with actual users or to work directly with colleagues at different locations. Domestic travel only.
naviHealth is improving the healthcare experience for seniors to live more fulfilling lives. For nearly a decade, naviHealth has been a trusted partner for the nation’s top health plans, health systems, and at-risk physician groups navigating the shift from volume to value. Powered by a predictive technology and decision support platform that provides clinicians and care teams with evidence-based protocols, naviHealth’s high-touch, proven care model fully supports patients from pre-acute through to the home. With naviHealth, patients can enjoy more days at home, and healthcare providers and health plans can significantly reduce costs specific to unnecessary care and readmissions. For more information about naviHealth, visit navihealth.com.
Improving the healthcare experience for seniors to live a more fulfilling life
Rooted in respect
Guided by purpose
Devoted to service
Energized by impact
The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.
External Job Posting Title: Sr. User Experience Designer
Requisition ID: 2021-6082
Location Type: Field / Office / Virtual: Corp Office