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Randstad Systems Support Engineer in Newton, Massachusetts

Systems Support Engineer

job details:

  • location:Newton, MA

  • salary:$65,000 - $70,000 per year

  • date posted:Friday, September 11, 2020

  • job type:Permanent

  • industry:Professional, Scientific, and Technical Services

  • reference:798343

job description

Systems Support Engineer

job summary:

Engineering Support for immediate hire in the Watertown area of Boston, MA. Seeking a sharp individual with excellent communication and customer support skills for a fast-growing technology leader in commercial building energy efficiency solutions. This person will have the proven ability to troubleshoot and validate the operation of our systems remotely via remote web-based dashboard or TeamViewer. Skills must include knowledge of Windows based PC hardware/software and networking (TCP/IP) technology. Any experience with building control systems (BMS) including the BACNET network protocol a plus. Apply now for immediate consideration.

location: Newton, Massachusetts

job type: Permanent

salary: $65,000 - 70,000 per year

work hours: 8am to 4pm

education: High School

responsibilities:

  • Ensure problems are satisfactorily resolved in an expedient and self-directed manner with focus on providing a high level of support to all customers

  • Assist in the maintenance and management of the customer issue tracking database

  • Proactively monitor customers' systems and proactively diagnose potential problems utilizing sophisticated monitoring tools

qualifications:

  • 1+ years prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner

  • Experience with building control systems (BMS) including the BACNET network protocol a plus

  • Demonstrated professional verbal and written communication skills

  • Strong knowledge of Windows based PC hardware/software and networking (TCP/IP) technology. Experience with Internet routers/firewalls, RS-232/485, telnet, VPN and RDP greatly desired

skills:

  • Building control systems, HAVC, customer support, TCP/IP technology, firewall, BACNET, dashboard, customer service, communication, technical support, troubleshooting, fast paced,

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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