Watts Water Technologies, AERCO Brand Systems Administrator in North Andover, Massachusetts
The Systems Administrator is responsible for effective preparation, installation, configuration, operation, and maintenance of site IT hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
RESPONSIBILITIES AND DUTIES:
Providing support to site and remote personnel with company computer systems, LAN, WAN, Wi-Fi, and Mobile devices
Providing support to remote agents on ERP issues
Providing training to users on information technology processes, software (including new software and mobile applications) and best practices
Self-audits, analysis and training to develop best practices and recommendations for IT policy and compliance
Imaging, installation and inventory of computers and software using System Configuration Manager software
Analysis, configuration of computer systems to meet job roles
Networking computers, peripherals, IP phones, and mobile devices to enhance communication
Maintaining and troubleshooting IT infrastructure hardware and software onsite or via remote including but not limited to PC’s, laptops, servers, printers, faxes, phones, thin clients, switches, RF devices, mobile devices, Wi-Fi, Enterprise and local software like ERP’s, OS’s, Antivirus, label software, and custom software while utilizing Service Management software and working with Managed Services to resolve IT issues
Maintenance of computers and servers, colocation servers including user accounts, server space, backups (including backup technology and software) and coordination of upgrades with other Information Technology professionals
Participate in global IT project work including design, planning, coordinating, and implementation as assigned by IT Management team
Travel to other sites (globally) to assist on projects as assigned by Management team
Management of general IT Operations and services for a site or multiple sites including adds, moves, changes, monitoring and reporting as assigned by Management team
Requires the exercise of discretion and independent judgment with respect to IT matters of significance which include communication
Carries out major assignments in conducting the operations of IT at sites
Performs IT work and upgrades with standard and custom hardware and software across workgroups that affects business operations to a substantial degree
Investigates and resolves IT matters of significance on behalf of IT Management and demonstrates a high level of technical knowledge
Consults with vendors, users, and local management to determine software, hardware, and system services functional specifications and making recommendations
Manages vendor support to resolve technical problems
On call to respond to site support after hours
- Bachelor's degree in Computer Science or related field preferred
- No Direct Reports
3-5 years’ experience providing technical support for systems with software and hardware components.
Must be an information technology generalist with the ability to attain a broad awareness of all technologies and their functionalities
Experience troubleshooting network and printing problems
Strong interpersonal skills, positive attitude, organizational skills and professional appearance essential
Strong technical attitude and ability to quickly learn and apply technical knowledge
Excellent troubleshooting and problem solving skills
Ability to multi-task in an interrupt-driven environment
Ability to work without supervision
Good communication skills
Strong customer service skills
Ability to travel to other sites
Good time management skills
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work in office environment or Work in a manufacturing environment
May occasionally be required to perform job duties outside the typical office setting.
*As required by the Americans Disabilities Act (ADA)
EMPLOYEE CORE COMPETENCIES:1. Collaborate Across Workgroup2. Initiate Positive Change3. Deliver High Quality Results4. Focus on the Customer
Develops Self & Others
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Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
Watts Water family of companies designs, manufactures and commercializes high-quality, innovative products and solutions that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial and municipal applications.
A $1.4 billion global company, listed on the New York Stock Exchange (NYSE) with presence in 3 regions and 17 countries.
Our extensive portfolio of products and leading brands range from highly technical to fast moving shelf goods and allows us to be present in the following categories: Plumbing & Flow Control, Water Quality & Conditioning, Drainage & Water Reuse, HVAC, and Municipal Waterworks. We strive to be the best long-term partner for installers, specifiers, distributors and OEM customers.
Plumbing, HVAC, Water Quality, and Gas
North Andover, MA, United States
Amsterdam, The Netherlands
About 5,000 employees