Teradyne Software Engineering Manager in North Reading, Massachusetts
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne (https://www.teradyne.com/) companies deliver manufacturing automation across industries and applications around the world!.
Organization & Role
Teradyne is looking for a Software Engineering manager with customer engagement skills to work directly with key account and oversee all aspects of software support. Continuing Software Engineering (CSWE) provides customers with solutions for critical production and engineering problems affecting the IG-XL and ETS platforms. By proactively communicating with key accounts on a regular cadence, Continuing SW ensures all cases are properly managed.
Work directly with field teams and customers to understand, track, and resolve issues affecting the product.
Maintain detailed status and action plan for customer objectives owned by the team
Provide constant communication with external customers to review and establish priorities
Provide cross-functional management to engineers in CSWE to deliver on customer expectations. Plan, identify, and coordinate resources required to resolve critical customer escalations
Provide technical expertise in all aspects of CSWE by actively mentoring others in root cause analysis, software process, and resolution delivery
Manage direct staff as necessary to support the CSWE organization
Responding to common inquiries and/or complaints from customers and field support
Author reports, presentations, and procedures
Effectively communicate/present information to management
Assimilate and articulate technical concepts
Define problems, collect data, establish facts and draw valid conclusions to solve practical problems
Experience, Qualifications & Skills
3+ years of direct management, project leadership, and/or team leadership experience
7+ years in software sustaining or software development.
Experience in the semiconductor industry. Understanding of the automated test equipment industry plus
Strong organizational and project management skills and ability to work cross-functionally
Ability to lead and motivate others, communicating vision, setting goals and objectives, monitoring metrics and progress, and empowering the team to be successful.
Ability to communicate at different levels of abstraction, and provide periodic updates to senior management and directors.
Thorough knowledge of risk management, and failure modes and effects analysis
Understanding of time-to-market, cost-of-test, yield management, and relevant production concepts
Demonstrable ability to read, analyze and interpret technical documents
Knowledge of Microsoft Office, particularly with an in depth understanding of Excel
Experience with C#/VBA, embedded, and multi-threaded programming a plus
Creativity, foresight, and mature judgment in anticipating and solving engineering problems
Strong commitment to product quality.
Experience with Agile software development process is a plus.
Full product life cycle experience from concept to customer support is a plus.
Bachelor of Science in Engineering from an accredited university required
Master's degree in EE/CS or MBA a plus
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
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