TraceLink, Inc. Technical Consultant in North Reading, Massachusetts
TraceLink has built the world's largest cloud-based network dedicated to protecting patients, ensuring compliance and growing profits across global life sciences. The TraceLink Life Sciences Cloud is our network, platform and community that links people, processes and information everywhere from ingredient to patient.
Businesses across the globe, including 16 of the top-20 pharmaceutical companies, trust us to help them manufacture and deliver safe, secure medicines to the patients who need them anywhere in the world. We need game changers ready to break down business barriers, master new technologies and become trusted advisors for some of the largest and fasting growing companies on the planet. How will you challenge yourself? Learn more about TraceLink.
TraceLink is seeking a full-time, experienced “Technical Consultant” to join our team.
The Technical Consultant is a key resource on the project implementation team and is responsible for executing technical deliverables for customer and partner integrations in the TraceLink Life Sciences Cloud. This role requires a combination of technical, consultative and interpersonal skills to be successful.
Configure customer environments using TraceLink best practices.
Design and document business processes to identify appropriate TraceLink configuration, integration points and event triggers.
Write technical design documents where required.
Provide subject matter expertise on TraceLink’s data interfaces.
Review, create, edit and test customer interfaces in various formats (CSV, XML, IDOC, EDI etc.).
Support user testing activities such as troubleshooting, reading error messages and ensuring the expected results are delivered.
Provide subject matter expertise on how global government regulations impact TraceLink configurations.
Conduct and advise customers on business review cases
Log bugs and product enhancements into the TraceLink tracking systems.
Provide deliverable status updates to the Implementation Project Manager in a timely, consistent and professional manner.
Contribute to Professional Services best practices.
Skills and Requirements:
Fluent in written and spoken English.
Previous experience working with external customers in a consulting role
BS/BA technical degree or equivalent experience.
Ability to read, parse and manipulate various technical formats such as XML, EDI and CSV.
Working knowledge of B2B technologies such as AS2, SFTP and Web Services.
Highly self-motivated; able to work in a fast-paced environment.
Ability to work collaboratively as part of a team, yet also work independently on complex problems.
3-5 years of experience in customer-facing roles, preferably within technology organizations.
A demonstrated understanding of when and how to be flexible, and when and how to be firm.
Working knowledge of MS Project, Visio and MS Office products.
Excellent verbal and written communication skills, with extremely high standards for documentation.
Ability to travel domestically and internationally as needed (0 - 25% travel requirement).
Knowledge of supply chain business processes including distribution, logistics, warehousing and serialization.
Working knowledge of UNIX and/or JAVA is preferred.
Life Sciences experience.
External Company Name: TraceLink, Inc.
External Company URL: http://www.tracelink.com