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TraceLink, Inc. Technical Product Manager, Technology Integration in North Reading, Massachusetts

The Opportunity:

TraceLink is seeking a full-time, experienced Product Manager to focus on enabling technology integrations to our platform. TraceLink is building an industry-leading platform focused on Pharma. The ability to create “Technology Integrations (aka) Plug Ins” is a key part of this platform. This framework allows application developers on our platform to use services from the likes of Slack, Google Maps, Real-Time Visibility Providers.

Platform product Managers are responsible for working with cross-functional teams and customers, managing products from cradle to grave, justifying new product/feature development investments, determining and documenting new product requirements, and facilitating product rollout. If you’re self-motivated, intellectually curious, and motivated by designing and developing innovative products for global organizations, you could be a good fit for our team.

The Position:

The platform will allow any third party to develop, maintain & release Plug In’s. Third-party can develop these Plug In’s using a visual interface and a low code approach.

You are responsible for envisioning current & future needs for Plug In Development Framework. This starts from defining a framework pon which anybody can develop integrations to our platform. Provide a visual plugin development & management environment/experience. Focus on use cases for both inbound and outbound integrations.

In addition work with partners to define basic plug-ins for the platform. Work with developers to demonstrate/evangelize integration use cases.


  • Serve as the voice of the customer (internal and external) for the product

  • Gather requirements from internal and external stakeholders

  • Interact with Operations, Platform, and Application Teams to gather requirements and ensure dependencies are well understood

  • Ability to synthesize information across all products by working cross-functionally with other product managers and subject matter experts

  • Ability to closely collaborate with Architects & ability to engage in architectural conversations & decisions

  • Ability to converse with application developers, partners to envision product needs

  • Create and document product requirements & specifications and use cases.

  • Present product ideas and user interface designs to internal stakeholders and customers to garner feedback

  • Author and prioritize user stories for product features and functions

  • Work closely with Development and QA to resolve issues throughout the development lifecycle

  • Review and accept user stories upon completion of development and testing

  • Present product ideas and user interface designs to customers to garner feedback

  • Participate in scheduling, coordinating, and planning product development releases with Development and QA

  • Work closely with Development and QA to resolve issues throughout the development lifecycle

  • Participate in bug triage and prioritization

  • Support the release process

  • Provide status updates on the Product Release efforts

  • Serve as product liaison to Developer Partnership organization

  • Perform competitive analysis

Skills and Requirements:

  • Technical degree (engineering and/or computer science) or relevant experience with API based integration with other systems

  • 5+ years of product management experience working on technical product

  • Demonstrated experience in developing user stories, specifications

  • Software company experience where SaaS and/or cloud deployment environments are used

  • Experience using Jira & Agile methodologies

  • Good understanding/experience in “technical integration with systems”, “service exchange products”,

  • Understanding of Integration patterns with system

  • Understanding of integration aspects ( such as API Keys, rate-limiting etc)

    Desirable areas:

  • Experience with enterprise software

  • Experience with /exposure to low-code/no-code is highly desirable, even if this is in areas such as RPA

ID: 2021-2260

External Company Name: TraceLink, Inc.

External Company URL: