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Amazon Technical Program Manager, Customer Success in North Reading, Massachusetts


Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics (AR). We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools you need to invent with us in ways that are rewarding, fulfilling and fun.

The Global Safety and Support (GSS) Program Management Office (PMO) is actively seeking an individual for a detail-oriented, experienced, and professional Technical Program Manager. The Project Management Office (PMO) serves as a central hub for project oversight, governance, and support, ensuring that projects are executed effectively and aligned with business objectives. The individual will drive cross-functional safety and support programs. To be successful, this TPM must be comfortable working in a highly ambiguous environment.

Key job responsibilities

  • Work with functional pillars to understand their business goals and priorities

  • Centralize information and deliver it to the right stakeholders, including: overall progress and health of projects, status of milestones and deliverables across the portfolio, project risks and progress on mitigating these risks

  • Set up operational and strategic objectives. PMO plays a crucial role in this process and carries the following responsibilities

  • Ensuring that the programs and portfolios are aligned with operational and strategic objectives and enterprise resources are allocated and utilized as per business goals

  • Create visibility of resource capacity, competency, and availability for all stakeholders and establish a real-time resource scheduling to accommodate the fast-changing ground reality

A day in the life

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

  1. Medical, Dental, and Vision Coverage

  2. Maternity and Parental Leave Options

  3. Paid Time Off (PTO)

  4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

The GSS PMO is a global team that owns the supportability readiness for all NPIs as well as Global Safety and Support business operations and strategy, operational excellence, and cross-functional program management. The PMO is a highly diverse group of technical and non-technical program managers with expertise in leading complex and impactful initiatives internally within the support space and externally for GRD customers.

We are open to hiring candidates to work out of one of the following locations:

North Reading, MA, USA

Basic Qualifications

  • 7+ years of working directly with engineering teams experience

  • 5+ years of technical product or program management experience

  • 5+ years of technical program management working directly with software engineering teams experience

  • Experience managing programs across cross functional teams, building processes and coordinating release schedules

  • Bachelor's degree in engineering, computer science or equivalent

Preferred Qualifications

  • 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

  • Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

  • Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit