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NFP COBRA Support Specialist in Northampton, Massachusetts

COBRA Support Specialist

Northampton, MA US

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Essential Duties and Responsibilities:

• Provides professional and timely service to brokers, clients and participants

• Effective communication skills via telephone, email and in-person

• Participates in new business implementation process

• Provides accurate and timely responses to all inquiries

• Processes qualifying events, participant terminations and updates

• Resolves COBRA administration service issues with internal staff and outside Vendors

• Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc.

• Processes premium payments

• Processes all incoming and outgoing COBRA-related correspondence

• Meets or exceeds all performance standards

• Participates in Open Enrollment planning and implementation

• Assumes other duties as assigned by Manager

Experience/Training Required:

• 2-5 years of related experience and/or training

• Customer Service experience preferred

• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills.

• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.

• Analytical skills

• Attention to detail

• Customer service experience

• Ability to multi-task

• Professional communication skills

• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc)

• Ability to work independently

• Ability to make decisions utilizing sound judgment