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AccessHR Director - Operations in Norwell, Massachusetts

Director - Operations

Manage operations of a region while providing leadership and individual motivation; Recommend and implement policies and programs; allocate resources consistent with the budget and mission. Provide a knowledgeable and welcoming public image.

Director - Operations

  • Oversees the management of several individual centers within a geographic region

  • Manages supervisors within the areas of hiring, staff development and the management of site’s performance.

  • Provides effective coaching, feedback and developmental action plans to the site supervisors

  • Implements processes identified to improve the overall performance of individual site, overall customer service issues and drives overall efficiency

  • Solves problems effectively with an emphasis on developing proactive, productive approaches utilizing internal support functions

  • Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement

  • Identifies measurable performance standards to improve site performance

  • Understands the site’s challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)

  • Reviews staffing model and recommends optional solutions to VP of Operations

  • Coordinates and communicates across remote sites and shares best practices with peers

  • Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals

  • Travel between sites required

  • Other duties as assigned

Director - Operations

  • Previous medical industry experience required.

  • Oversight and managment of multiple clinics

  • Financial Management a plus

  • Demonstrated process or efficiency management.

  • Excel, PowerPoint, Word and Outlook skills required.

  • Excellent written, verbal and presentation skills required.

  • Ability to interact at all levels of the organization (both internal and external).

  • Demonstrated strong leadership skills.

  • Previous experience managing remote teams.

  • Demonstrated adaptability anda ability to manage change.

  • Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

  • Prior experience in an Operations function with emphasis on budget and P&L responsibility.

  • Demonstrated experience with medical information management systems preferred.

ID: 2023-9546

Updated Date: 4/28/2023

Street: 600 Longwater Dr.

External Company Name: Akumin

External Company URL: