Transamerica Account Implementation Specialist in Norwood, Massachusetts

Job FamilyAccount Implementation

Job Description SummaryDo you pride yourself on your attention to detail? Do you want to be the centerpiece of an area of our business that has direct impact on customers? If your answer is yes, we are looking for you!Job Description

What You Will Do: You will be building out customer enrollment plans, learning about a large amount of different product lines, and making an impact on customers’ lives. This is a role where you will never be bored! You will own your cases, develop relationships with external vendors, and work with an amazing team that feels like family.

What You Will Learn: You will be working with a team of ambitious and engaged professionals who bring fresh ideas and diverse perspectives to help us continually shake up the status quo. The Account Implementation Specialist is an integral partner in managing enrollment entry and building relationships. You will learn what it means to work for a company that is heavily invested in its employees, and in future growth.

What Success Looks Like:

  • Completes system build requirements on EIS (Employer Information system), AWD and Electronic Enrollment platforms to ensure that new and existing groups are completed accurately and within established enrollment timelines

  • Act as primary subject matter expert & main point of contact for questions regarding applications received as additions to groups, EIS configuration, Electronic Enrollment systems configuration and questions from other internal departments needing clarification of group’s system parameters.

  • Manage and maintain good communication and solid working relationships with internal and external partners in order to facilitate the seamless installation of new employers or changes to existing accounts.

  • Ensure systems are configured accurately and according to requirements provided.

  • Communicate details and status of group’s implementation to stakeholders accordingly.

  • Conduct usability tests on electronic enrollment cases to make sure that brokers and/or enrollers using the system will not become confused or encounter problems.

  • Provide account specific electronic enrollment training for brokers and enrollers.

  • Create and communicate instructional guides and helpful tips/troubleshooting techniques to users of the software.

  • Manage new and existing group queues, run electronic files, spreadsheets and releasing paper applications to New Business Processing maintaining department service standards.

  • Assist with research/questions using analytical skills to determine the appropriate action needed to resolve issues timely, both internally and externally.

  • Maintain confidentiality and security of all information as defined by company standards.

  • Communicate with a cross-section of stakeholders including brokers, management, enrollers, employers and clients, and other internal departments.

  • Upload and define criteria for Census loads within Census Translator tool.

What You Need:

  • Associate’s degree in a business-related field or equivalent work experience

  • Good written and verbal communication skills to interact with all levels of the organization.

  • Demonstrated outstanding customer service skills and the ability to apply analytical expertise on challenging issues.

  • The ability to work independently under pressure and adapt to diverse situations, and reflect a high level of accountability.

  • Excellent attention to detail, project management and organizational skills.

  • Ability to consistently meet deadlines and service level standards.

  • Minimum 1 year experience in the insurance or financial service industry.

  • It would be helpful (but not necessary) to have a basic understanding of underwriting concepts, voluntary life and health insurance products.

What You Receive:

A Comprehensive Wealth + Health package. It’s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you’ll come to discover, Wealth + Health is a central part of everything we do!

Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship

Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program.

Why Work for Us

Total Rewards at Transamerica: It’s more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.

At Transamerica, hard work, innovative thinking and personal accountability are qualities that we honor and reward. We understand the potential that is unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment focused on helping customers secure their long-term financial futures.

Transamerica is a part of AEGON, an international life insurance, pension, and asset management company. The AEGON companies employ approximately 28,000 people and have a strong presence in more than 20 countries across the globe. For more information, visit www.transamerica.com.