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Electronic Systems, Inc. IT Support Specialist in Norwood, Massachusetts

We are seeking an Service Desk Support Specialist the position performs a variety of functions related to all electronic information systems, and computer support services including but not limited to: management of devices; inventory control & management; procurement; repair; config; deployment; break-fix installation; maintenance; troubleshooting; administration; training and operation of computer systems hardware; software; network systems; telecommunications and related equipment; and, performs related duties as required and assigned. inventory control & management/procurement/repair/config/deployment/break-fix

  • Inventory Management

  • Provide device management

  • Provide excellent customer service always

  • Management of full device life cycle process including ordering, fixing, improving process details of all calls and update ticketing system appropriately (Manage Engineer Service Desk Plus experience ideal)

  • Prior experience with break fix

  • Assist in the installation of all hardware, software, wiring and equipment

  • Diagnose and fix computer hardware and driver-related problems, including but not limited to problems related to malfunctioning hard drives, network cards, power supplies, and video cards and other computer subsystems and parts.

  • Perform preventative maintenance on devices system

  • Repair, reconfigure or replace defective or under-performing workstations.

  • Assist in maintaining inventory of IT equipment.

  • Download and install new virus signature files as needed.

  • Track internal user support issues/needs, asset management, Asset tagging, system updates and support trends using Help Desk tracking software, MS Office tools, and other products.

  • Excellent documentation, communication, and customer service skills

  • Strong working knowledge of PC's and laptops (Dell, Microsoft surface pros and Lenovo‚Äôs)

  • Ability to troubleshoot a wide range of technical issues

  • Ability to think outside the box and identify root cause

  • Working knowledge of major networking components, network operating systems and basic computer hardware components

  • Prior experience with ticketing systems (Service Now, Remedy, ConnectWise, etc.)

  • Prior experience with Windows Operating Systems, MS Office, remote desktop services, and network troubleshooting

  • Secure remote access

  • Intermediate experience with MAC/iOS/Android mobile platforms

  • Windows PowerShell (basic)

of Openings: 1

External Company Name: Electronic Systems, Inc.

External Company URL: http://www.esi.net/

Street: 975 University Ave.

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