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Nantucket Cottage Hospital IT Support Specialist (MVH) in Oak Bluffs, Massachusetts

About Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Summary The Network Admin Specialist provides the highest level technical support as well as consultative service to the MGB System Information Systems (IS) departments, Medical Departments, and end user community in regards to system, infrastructure and application integration and interoperability. Responsibilities include planning and developing, elevated operational support for production systems, i.e., key business applications, network resources, securing MGB enterprise environment.This position will need to sit onsite at Martha's Vineyard Hospital (MVH).

Principal Duties and Responsibilities • Under direction of the Client Support Services Lead, provides senior technical support to both in-house IS staff and user departments regarding all networked applications. • Develop and implement process improvement and cost saving strategies and workflow utilizing ITIL and Service Now. • Serves as an advocate for end-users, to perform testing and problem analysis for any server, desktop, and IT infrastructure work. • Provides consulting services at the highest technical level for remote hospital sites; works with various IS departments in the process of network, server, application and desktop integration and upgrades. Develops and manages project plans for large implementations. • Evaluates business needs for end users and recommends solutions in accordance with Partners platform standards. • Acts as primary liaison between third-party vendors and end-user during implementation and troubleshooting issues. • Provides leadership in the evaluation, planning, testing, installation and configuration of network based applications. • Occasional after hours and weekend work to perform tasks that cannot be done during business hours. • Participates in Network Services Site Team on-call rotation to troubleshoot major system issues and remote access • Participate as a member of IS project Management Teams as necessary • Under direction of the Senior Manager, MGH/MGPO IS Planning and Management provides technical support to MVH in-house staff, user departments and vendors regarding all networked applications and systems. • Enterprise Infrastructure Initiatives: The position will be responsible for working with the MVH/NCH leaderships and staffs in concert with MGB IS for initiatives such as desktop hardware and software upgrades, support of the voice systems, and wired/wireless data infrastructure support and deployment. • This site position will participate in the purchase, provisioning, inventory, and support for the following “Low Voltage” systems which including Information Systems (applications, hardware, voice/data infrastructure), Biomedical Equipment, Audio Visual, Patient Entertainment/Educations, Telemedicine, Nurse Call, Security Systems, as well as various clinical systems. • Tasks will include the implementation and support activities related to the above-mentioned Low Voltage systems or services at MVH/NCH adhering to MGB IS standards. This position may be included in all phases of the project life cycles including requirements gathering, business process design, documentation, quality assurance testing, training, implementation and ongoing support while working closely with MVH/NCH clinical and administrative department heads and staff. • Responsible for the installation, maintenance and support of the PC network infrastructure, Voice Over IP phone systems, including onsite client and server hardware and software installation. • Primary site liaison at the highest technical level to various MGB IS departments regarding process of network, desktop, voice systems, Intranet and application and biomedical device integration. • Participate in the evaluation, testing, installation and configuration of new IS technologies and network based applications for site Clinical and Administrative Departments. • Occasional after hours and weekend work to perform tasks that cannot be done during business hours. • Primary on call responsible for site Low Voltage Systems and Technical Infrastructure. • 24X7 responsibilities requiring on call and evening, night, weekend hours as needed. • Performs other duties and special projects as assigned by Department Management

• BS in Computer Science or equivalent experience preferred. • 3-5 years experience in network administration in a large computing environment. • Certification in related field – Microsoft, Cisco, Citrix. * Skills/Abilities/Competencies Required* • Great understanding of Operating Systems: Windows7, Windows10, Windows Server OS • Expert knowledge of supported software: MS Office Suite, MS Internet Explorer • Experience with Active Directory Administration, AGPM • Understanding of typical network topologies, IP networking, and security • Scripting Experience required, Application development background a plus • Web technology knowledge • System Center Configuration Manager • Experience with application packaging, application distribution disciplines and techniques • Experience with SQL, Oracle, and MS Access databases • Excellent project management skills • Independent and self-starter • Ability to multitask and prioritize work requirements • Excellent interpersonal, communication and customer service skills • Test/ QA experience • Experience of Epic applications not required but a plus

Job: *Systems/Network Administration

Organization: *Mass General Brigham(PHS)

Title: IT Support Specialist (MVH)

Location: MA-Oak Bluffs-MVH Martha%27s Vineyard Hospital

Requisition ID: 3131643