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Vereco Technician Service Representative in Pembroke, Massachusetts

Vereco is looking for a highly skilled Technical Service Representative where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

If you're looking for:

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Ability to troubleshoot and think independently

Mechanical and electrical aptitude and demonstrated skills

Knowledge of basic networking

Computer and analytical skills

Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)

What we're looking for:

Possess excellent customer service and communication skills

Complete all administrative aspects of the job on time and error free

Provide accurate feedback with call close information, part usage reporting, and customer meter readings

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional

Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information

High School Diploma required Electronics or Computer Associates Degree preferred

Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes

Must have a personal vehicle, valid driver s license and a clean driving record

Various immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting

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