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MassMutual Business Analyst Consultant in Phoenix, Arizona

The Opportunity

As a Business Analyst Consultant for annuities new business, you will work in a dynamic, fast-paced, collaborative environment, driving key technology enhancements to improve the overall customer and advisor experience.

The Team

Our team works closely with internal business and external vendor partners to support technology advancements impacting the annuity new business experience. We are accountable to for the development and execution of a comprehensive roadmap containing both tactical and strategic enhancements, with a core focus on annuity order entry platforms and related tools.

Culturally, we look for team members with a strong inclination for collaboration, customer focus and willingness to learn from variety of backgrounds and disciplines. We embrace diversity in all its forms, require respect and look to have fun – while building upon a superior customer and advisor experience.

The Impact

As a Business Analyst Consultant, you will be responsible for performing complex research and analysis to aid in the development and execution of a comprehensive roadmap containing both tactical and strategic technology enhancements supporting the annuity new business experience. Primary responsibilities include, but are not limited to:

  • Simplify and streamline the annuity new business submission processes through customer, advisor and business stakeholder feedback

  • Identify, prioritize and drive enhancements through collaboration with our annuity new business suitability and broker dealer teams to ensure alignment across the annuity portfolio and product offerings

  • Work directly with our business product owner in roadmap definition and coordination of business, technical and vendor resources required to support execution

  • Provide analysis of business and user needs, documentation of requirements, and translation into proper business and/or system requirements, with minimal guidance and oversight

  • Provide direction and subject matter expertise for defining and supporting strategic direction, while also managing production support and building upon steady state processes and project enhancements, including defect management

  • Support readiness and training needs as appropriate (internal and external)

  • Represent annuity new business operations in various internal and external/industry initiatives and forums

Basic Qualifications

  • 5-7 years of experience in business consulting and/or project management

  • 1+ year of experience working with both business and IT stakeholders

  • Strong communicator with ability to build and develop relationships with multiple stakeholder groups to drive adoption and deliver expected benefits

  • Demonstrated ability to understand and manage technical requirements and processes

  • Demonstrated ability to effectively translate user feedback into technical requirements

  • Ability to independently multi-task and manage competing projects and priorities

  • Strong attention to detail while maintaining big picture view to ensure alignment across disciplines and stakeholder groups

  • Ability to think strategically as well as near term, to assess process and project impacts, in an agile mindset

  • Ability to identify and support readiness activities needed for successful implementation of initiatives

  • Ability to work in a fast paced, evolving culture requiring adaptability and flexibility in work efforts and behaviors

Preferred Qualifications

  • Working knowledge of annuities and the new business lifecycle

  • Experience with iPipeline or Affirm for Annuities

  • Electronic Order Entry Platform Experience / Exposure

  • Experience in supporting technology enhancement delivery

  • Experience and knowledge of project management disciplines, desired

What to Expect as part of MassMutual and the Team

  • Regular meetings and working sessions with technology, business and field partners

  • Strong business partnership and collaboration with our product owner

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

About MassMutual

We’ve been around since 1851. During our history, we’ve helped millions of people find financial freedom, offer financial protection, and plan for the future.

Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers and always prioritizing their needs. MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life.

MassMutual was recognized as an Ethisphere 2019 World’s Most Ethical Company, a Top Place to Work in 2019 according to The Boston Globe and named among America’s Best Employers for Diversity according to Forbes 2020. MassMutual ranks No. 84 on the Fortune 500 list of largest companies.


MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.