Berkshire Bank IT Infrastructure Engineer, Enterprise Patching in Pittsfield, Massachusetts

IT Infrastructure Engineer, Enterprise Patching(933903)

Job Type




Pittsfield, MA 24 North St; Albany, NY 30 South Pearl St

Job Details

Division: Information Systems & Technology

Department: IT

Reports to: AVP, Lead Engineer, Enterprise Patching

Status: Exempt

Grade: 9

Location: Pittsfield, MA or Albany, NY


The IT Infrastructure Engineer I (Enterprise Patching) will be responsible for patch deployment and vulnerability remediation as well as development of patching standards and process to maintain asset health across the enterprise environment. In support of the Vulnerability Management program, specific to the patch and vulnerability remediation process, they will interface with the Information Security, Infrastructure, Desktop Support, and Application teams to coordinate patching deployments. They will create and maintain operational procedures as needed to ensure patching success rates and will be the main point of communication for security patching. The Enterprise Patching team will interface with Information Security and management to conduct reviews and provide reporting on patching status and any trends seen to help improve the health of the environment.

Key Accountabilities:

  • Responsible for completion of all patching/remediation efforts on all assets in the enterprise environment. Performs architecture review, infrastructure design and builds, and maintenance and support activities for system center configuration management (SCCM) and associated patching systems. 50%

  • Analyze trends to identify potential patching errors in all environments and will work with respective teams to ensure those errors do not re-occur in future patching cycles. 25%

  • Communicates patch management processes and procedures, working practices, and changes to internal teams and business lines. Attends high severity meetings regarding change patch maintenance windows and assists in documenting completion of the change. Defines and assesses patching service levels and success rates.20%

  • Stay informed regarding advances in patch management technologies and maintain knowledge of SCCM architecture, configuration and administration. 5%


  • Bachelor’s Degree in Computer Science, or Bachelor’s Degree in Business with course work in the computer field or equivalent work experience

  • MCITP/CCNA/VCP or other IT certifications desirable but not required


  • Minimum of 3-5 years’ experience with Microsoft System Center Configuration Manager and WSUS in a multi-site, enterprise environment.

  • Minimum 5+ years of systems engineering/administration experience in Microsoft Windows Operating Systems

  • Experience with vulnerability patching and remediation in an enterprise environment

  • Experience configuring and utilizing Microsoft SCCM for deployment tasks

Skills & Knowledge:

  • Analytical/problem solving skills

  • Scripting Skills

  • Excellent documentation skills

  • Ability to communicate technical materials to non-technical audiences

  • Self-starter; able to work independently or in as part of a team

  • Strong research skills