General Dynamics Mission Systems IT LAN Engineer in Pittsfield, Massachusetts

IT LAN Engineer in Pittsfield, MA Basic Qualifications: Bachelor's degree in computer science or related field; or equivalent is required. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position: General Dynamics Mission Systems has an immediate opening for an IT LAN Engineer. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions. As a member of the Information Technology (IT) organization, the successful candidate will be a key contributor ensuring the network and telecommunications environment is performing to meet complex, critical business needs for 14,000 users. The Candidate will independently manage workload from a ticketing system and will be responsible for the configuration, maintenance and troubleshooting of the Local Area Network (LAN) networks and telecommunications systems at the site. This role works closely with the Enterprise Network and Unified Communications teams along with Application, Server and Cloud Services teams to ensure the environment is performing optimally for the user community. REPRESENTATIVE DUTIES AND TASKS: - Provide technical support to maintain the network infrastructure and telecommunications within the production environment by configuring, maintaining and troubleshooting - Assist in troubleshooting and manage switching environment, wireless, and port security - Works with customers to identify problems within the LAN and Unified Communications environment and collaborate with a more senior team members for solution - Provide technical support to maintain the telecommunications environment including adds, moves and changes along with DID inventories and cross connects to 66 and 110 blocks. - Familiar with an Octel voicemail system and able to perform password resets, set up and maintain user mailboxes - Ability to maintain documentation and accuracy of inventory for IT Assets - Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment - Experience with layer 2 technologies. - Participate in an on-call rotation. KNOWLEDGE SKILLS AND ABILITIES: - Understanding with Cisco Switching, Port Security authentication, and Wireless networking - Knowledge of other infrastructure components such as Windows, Unix, Storage, and VMWare and how they function within a LAN and Unified Communications environment - Knowledge of managing PBX systems - Knowledge of Skype for Business and Microsoft Unified Messaging - Knowledge of structured cabling infrastructure (LAN and Telephony). - Knowledge in Remedy IT ticketing system - Ability to work individually or collaboratively as part of a high-performance work team - Strong interpersonal and communications skills - Skilled at clear and concise written and verbal communication -Intermediate level of proficiency requiring general supervision, able to perform everyday functions completely and independently, can develop and implement solutions for problems of minor complexity, shows initiative toward making changes/improvements and new assignments -Knowledge and experience in the ITIL service framework is a plus