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MOLARI Employment & Healthcare Services Tech Service Coordinator in Pittsfield, Massachusetts

Service Coordinator, Full time, temporary, indefinite. The Service Coordinator provides critical operational support in a fast-paced environment. This is a client-facing role with heavy emphasis on customer service. The Service Coordinator is an integral part of the efficient allocation of technical resources. The successful candidate will have a solid understanding of technology, be able to manage multiple tasks at once and must have meticulous attention to detail. Effective communication via phone and email is essential. Job duties for this position include the following: Create support desk tickets Perform triage function on incoming support desk tickets Schedule tickets to support engineers Efficiently allocate technical resources Answer incoming telephone calls Schedule and coordination of vendor support Compile daily status reports Escalation of problem tickets to meet response and resolution time targets Service quality assessment Receipt and organization of incoming product Ensure customer satisfaction Other misc. duties as needed Qualifications and Skills: Excellent written and verbal communication skills Solid understanding of technology Attention to detail Desire to adhere to defined processes Ability to manage multiple tasks Learns quickly Excellent work habits, punctual, follows defined process Excellent customer service skills Experience with scheduling, Professional Services Automation, or ERP software desirable A positive attitude and team player

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