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State of Massachusetts Assistant Chief Information Officer for Health and Community Living in Quincy, Massachusetts

TheExecutive Office of Health and Human Services (EOHHS)is the state’s largest secretariat and services over 2 million people through its 22,000 employees and oversees expenditures of $22 billion annually. The mission of EOHHS is to promote the health, resilience, and independence of the nearly one in every three residents of the Commonwealth we serve. Our public health programs touch every community in the Commonwealth. The Commonwealth of Massachusetts is seeking an exceptional individual to join the Executive Office of Health and Human Services Information Technology Executive Team as theAssistant Chief Information Officer (ACIO) for Health and Community Living (HCL). The ACIO will report directly to the Deputy Secretariat Chief Information Officer and oversee and supervise all aspects of the enterprise systems for the associated EOHHS agencies defined below. This is an exciting opportunity to join a highly skilled and visible team within the Executive Office of Health and Human Services. The ACIO is responsible for meeting the technology service needs for Health and Community Living Agencies. The Health and Community Living (HCL) portfolio is comprised of the following EOHHS Agencies: the Executive Office of Elder Affairs, the Massachusetts Commission for the Deaf and Hard of Hearing, the Massachusetts Commission for the Blind, and the Office for Refugees and Immigrants. These agencies assist and empower Commonwealth residents and families to meet their basic needs, improve their quality of life, and live independently. The ACIO manages IT professionals including Project Managers, Business Analysts, and Software Developers who are responsible for the maintenance and operation of the HCL IT systems that coordinate critical services and processes supporting Commonwealth residents. The ACIO is a major player in the design and implementation of IT processes required to support systems and technology to ensure that HCL Agencies have information needed to manage their operations and accomplish agency business objectives. The ACIO interacts with multiple subject matter experts, software vendors, and EOHHS leadership staff to ensure the successful coordination of IT activities and operations. Additionally, the position involves coordinating cross-functional projects and initiatives with multiple internal and external stakeholders. This role will serve as executive sponsor of information technology governance processes and provide strategic and tactical leadership to help ensure agency initiatives are delivered successfully, sustained operationally, and that information technology efforts continue to meet evolving business needs. The primary work location for this role will be at100 Hancock Street in Quincy, Massachusetts 02171. The work schedule for this position isMonday thru Friday, 9:00AM to 5:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.Occasional travel, weekend, and on-call support may be required. Responsibilities: · Oversee the implementation of new HCL information technology systems using knowledge of EOHHS’ application landscape and secretariat priorities to identify opportunities for re-use within agencies across the secretariat. · Manage and supervise the information technology teams responsible for the ongoing operations and development of applications and services supporting HCL Agency business and operations. · Participate in the development and implementation of EOHHS IT strategic initiatives and priorities, represent and advocate for agency IT needs and program policy priorities, and coordinate agency priorities with other EOHHS IT teams as needed. · Participate in departmental meetings for HCL Agencies as a senior executive and advisor to the HCL Agency executive. Represent and advocate for the IT needs of HCL Agencies and maintain an active understanding and awareness of Agency programs and policy priorities. · Coordinate with IT Teams and Project managers to publish detailed reports that effectively monitor systems, projects, and maintain a strategic roadmap to report on status and progress to both internal leadership as well as State and Federal stakeholders. · Ensure that IT initiatives have detailed project plans, work breakdown structures, project checklists and budgets to meet established time frames that are aligned with available/approved financing, and staffing availability. · Ensure timely reporting and management of operational IT budgets and capital projects, including working with team leads and project managers to plan for upcoming budget cycles. · Maintain or provide executive sponsorship and accountability for the development and review of procurement documents such as Requests for Proposal/Quotes, Statements of Work, Service Level Agreements, submitted vendor proposals, and CMS Advance Planning Documents. · Provide coordination and efficient communication strategies in a highly matrixed environment, communicating with external stakeholders and internal partners to ensure alignment and resolution for issues related to project deliverables and other topics as needed. · Adhere to established Commonwealth policy and procedures with respect to system security, data governance, quality assurance, and other related standards. · Take a lead role in the governance processes for HCL Agency IT systems to ensure that development activities align with strategic roadmap development and planning. · Provide Executive accountability as the primary Point of Contact for service impacting emergencies (e.g., network outages or application down) that impact HCL Agencies. · Other responsibilities as assigned. Competencies: · Decision Making: *Ability to make decisions that are guided by precedents, policies, and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. · *Problem Solving: *Ability to address problems that are highly varied, complex, and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. · *Written Communications: *Ability to communicate complex information effectively in writing, in English, to all levels of staff, management and external customers across functional areas. · *Oral Communications: *Ability to verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate, and persuade others. · *Knowledge: *Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. · *Team Work: *Ability create a collaborative and respectful team environment and improve communication and cooperation. · *Customer Service: *Ability to lead operational initiatives to meet or exceed customer service standards and expectations in assigned unit(s) and/or across multiple areas in a timely and respectful manner. *Preferred Qualifications: · Experience as a director and/or executive in government or healthcare or human services information technology and business processes. · Experience leading decision-making processes in a matrixed environment. · Management experience including planning, risk management, scheduling, task management, team leadership, and quality control. · Experience with application development, information analysis, systems integration, and systems architecture. · Knowledge of System Development Life Cycles and methodologies. · Experience with Organizational Change Management and change control. · Knowledge of management principles and practices, including the management of staff and professional development. · Ability to work concurrently on multiple complex and sometimes ambiguous problems. · Ability to communicate technical and non-technical information to various levels within the organization. · Experience managing large information technology teams and/or projects. · Excellent MS Office skills with a focus on MS Visio, Power Point presentation, and Excel · Excellent verbal and written communication skills. · Strong analytic, organizational and documentation skills. Education and Certifications: · Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience. * *Supervision Received: The Assistant Chief Information Officer for Health and Community Living reports to the Deputy Secretariat CIO * * _Pre-Offer Process:_ A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form. For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2. MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) seven (7) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in IT administration or IT management, of which (B) at least three (3) years must have been in a managerial capacity. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. *Job: Information Systems and Technology *Organization: Exec Office Of Health and Human Services *Title: *Assistant Chief Information Officer for Health and Community Living * Location: *Massachusetts-Quincy - 100 Hancock Street Requisition ID: 23000ACV