SS&C Technologies Director of Client Relations in Quincy, Massachusetts
The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.
That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.
If you see your opportunity in complexity , then we are the right fit for you.
As a Director in the Shared Services team, you'll have ultimate accountability for personnel management, developing client solutions, managing client expectations, generating additional revenue, and ensuring that the work performed by your teams meet or exceed service level expectations. You'll develop business and service standards, identify operational efficiencies and present suggestions for potential product offerings. As a Leader, you'll ensure that your Managers and their teams maintain accurate client billing, develop and manage to their budgets and recommend/enforce company policies and procedures.
Manage and lead collaborative technical initiatives with participation of other internal departments, the relationship team, customers and the broader SS&C organization
Analyze, anticipate, and identify customer needs and recommend innovative solutions
Develop and own project success strategies, repeatable project methodologies and operational best practices
Work collaboratively across multiple cross-functional teams to execute and deliver major complex project
Educate customers on implementing our products and services
Research and resolve any system issues reported by customers
Establish work priorities, plan projects, and ensure timelines are met
Manage budgeting, event load plan and project administration
Assist in implementing first time services for customers as they transition to our existing solution set
7+ years of client facing, operations or technical work-related experience required
7+ years of experience in leadership with a proven track record of meeting and exceeding client expectations
Excellent management, presentation, written and verbal communication skills
Problem solving and reasoning skills; ability to analyze data and take action
Ability to lead teams toward company goals
Efficient time management with strong organizational skills
Ability to quickly learn and adapt to new systems, processes, plans, and programs
Proficiency in use of business productivity tools
This is a remote-hybrid role , a combination of remote and in-person from
either the Quincy, MA or Kansas City office locations.
Kansas City Missouri
SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) and here (https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.
- SS&C Technologies Jobs