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SS&C Technologies Director of Client Relations in Quincy, Massachusetts

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity , then we are the right fit for you.

Job Description:

Role Overview

As a Director in the Shared Services team, you'll have ultimate accountability for personnel management, developing client solutions, managing client expectations, generating additional revenue, and ensuring that the work performed by your teams meet or exceed service level expectations. You'll develop business and service standards, identify operational efficiencies and present suggestions for potential product offerings. As a Leader, you'll ensure that your Managers and their teams maintain accurate client billing, develop and manage to their budgets and recommend/enforce company policies and procedures.

Responsibilities

  • Manage and lead collaborative technical initiatives with participation of other internal departments, the relationship team, customers and the broader SS&C organization

  • Analyze, anticipate, and identify customer needs and recommend innovative solutions

  • Develop and own project success strategies, repeatable project methodologies and operational best practices

  • Work collaboratively across multiple cross-functional teams to execute and deliver major complex project

  • Educate customers on implementing our products and services

  • Research and resolve any system issues reported by customers

  • Establish work priorities, plan projects, and ensure timelines are met

  • Manage budgeting, event load plan and project administration

  • Assist in implementing first time services for customers as they transition to our existing solution set

    Qualifications

  • 7+ years of client facing, operations or technical work-related experience required

  • 7+ years of experience in leadership with a proven track record of meeting and exceeding client expectations

  • Excellent management, presentation, written and verbal communication skills

  • Problem solving and reasoning skills; ability to analyze data and take action

  • Ability to lead teams toward company goals

  • Efficient time management with strong organizational skills

  • Ability to quickly learn and adapt to new systems, processes, plans, and programs

  • Proficiency in use of business productivity tools

  • Bachelor’s Degree

This is a remote-hybrid role , a combination of remote and in-person from

either the Quincy, MA or Kansas City office locations.

Location:

Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) and here (https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

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