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Randstad Junior Technical Analyst in Quincy, Massachusetts

Junior Technical Analyst

job details:

  • location:Quincy, MA

  • salary:$16 - $18 per hour

  • date posted:Friday, November 13, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Telephone communications service

  • reference:AB_3507303

  • questions:katie.tamoney@randstadusa.com617-7374000

job description

Junior Technical Analyst

A large fortune 500 telecommunications company is looking for an Data Repair Analyst that will be responsible for handling customer calls and guiding clients through troubleshooting steps to resolve their technical issues is a timely manner.

Required Qualifications:

  • 1-2 years in a technical support related role

  • Proven problem-solving skills

  • Ability to Provide a high level of customer support to improve customer experience

  • Ability to work well independently and in a team environment

Responsibilities

  • Remotely troubleshoot issues on problem calls from customers and field technicians.

  • Professionally and accurately handle customer requests including technical and non-technical inquiries.

  • Answer routine questions regarding service installation, product features, outages and component-level problems

  • Follow up with customers and internal departments to confirm that issues have been resolved in a timely manner that is satisfactory to the customer.

Skills

  • Customer Service (1 year of experience is required)

  • Call Center Support (1 year of experience is preferred)

  • Technical Support (1 year of experience is preferred)

  • Helpdesk (1 year of experience is preferred)

Education

  • Bachelors

Qualifications

  • Years of experience: 1 year

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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