Granite Telecommunications Network Integration Field Ops Dispatcher in Quincy, Massachusetts

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.35 billion in revenue with more than 1,800 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

General Summary of Position:

As a Field Ops Dispatcher, you are responsible for dispatching technicians across the country by managing tickets, fielding an average of 50 calls a day via a phone queue, and answering emails in a timely manner.

Duties and Responsibilities:

  • Managing standard level accounts

  • Answering 40+ inbound calls

  • Work with Premier Teams to support Granite customers

  • Managing techs in the field and assisting with resolution of issues

  • Working Daily Field Ops emails

  • Confirming next day tickets

  • Obtaining closeouts in a timely manner

  • Attaching and providing deliverables

  • Carrying the on call cell phone on rotating basis

Required Qualifications:

  • Bachelor’s degree

Preferred Qualifications:

  • General Knowledge of telecommunications

Location: Quincy, MA (HQ)

Job Code: 2375

# of Openings: 1