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State of Massachusetts Senior IT Asset Management Analyst in Quincy, Massachusetts

The Senior IT Asset Management (ITAM) Analyst shall be responsible to participate in all functions of the Information Technology Asset Management Process to include; asset requests, procurements, bidding contract & vendor management of hardware and software assets; but not limited to customer service, ordering, receiving, stock maintenance, asset assignment, inventory control activities. Other duties may include the management of asset image/media management and asset preparation for use, asset retention, asset reclamation, asset retirement or decommissioning to , asset refurbishment, asset disposal, asset lease return, software agreement and license management/metering/reclamation, vendor and contract reviews and discussions and all aspects of the hardware and software asset management as directed by IT leadership. Duties may focus on project management, process improvement, software, hardware or all. The ITAM Analyst will provide guidance and mentoring to junior level ITAM associates and shall maintain strict adherence to all personnel, human resources, and security policies of the Commonwealth.

Duties:

  • Report to the IT Asset Manager and/or Director of Field Operations; adhere to all Secretariat’s and EOHHS IT’s policies, procedures, and standards.

  • Maintain a professional relationship with all Business (Agencies\Programs) and IT leadership, with internal & external project teams, with other EOHSS organizational service units, and end users.

  • Assist in the development of the EOHHS IT Asset Management program and ongoing continuous process improvement efforts.

  • Adhere to internal project management standards; ensuring issues are identified, managed, and escalated and ensure the timely reporting to team members/PM/Managers and Supervisor of current efforts and task statuses.

  • Analyze current business and IT operational trends (Software, Hardware, Subscription, Leases, OSD Surplus), review past and current acquisition/procurement spending and collaborate on helping agency support there staffing trends.

  • Maintain knowledge of current state procurement rules; RFI, RFQ, RFR and Advanced Planning Documents (APD)

  • Represent EHS IT in vendor contract negations, maintenance renewals, and ongoing vendor relationship management.

  • Conduct client workshops and/or classroom training for users and IT staff as required by Manager/Supervisor

  • Exercise responsibility over assigned work and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT Assets including; hardware, software, subscriptions, leases, and IT Asset inventory by location or vendor.

  • Collaborate with the Regional Office Managers and IT Site Managers to resolve open issues on a timely basis and update status and maintenance of the IT Asset inventory and service management ticketing system

  • Assist Managers/Supervisors in prioritizing and resolving service/change order requests.

  • Maintain financial control over all EHS computer hardware and software license, maintenance agreements, lease contracts. Maintain accurate Asset ledgers recording encumbrance, serial number, object codes, model number, and location

  • Enhance the ITAM discovery process using data to track current software and hardware use, renewals, and ensure compliance with proper asset control.

  • Manage salvage/surplus/destruction of obsolescence IT hardware, ensuring all OSD Surplus procedures are followed.

Regularly work with business stakeholders, support teams, project management, external vendors, and developers in the promotion of EOHHS and EOTSS standards and guidelines

Other Duties:

  • Required to travel occasionally to various state sites occasionally as requested

  • Required to lift 35 pounds and push 65 pounds of computer equipment occasionally as requested

  • Prepare fiscal documentation and procedures for the acquisition and disposition of fixed assets

  • Regularly research and reconcile EHS computer & software financial and licensing records

  • Maintain proper oversight of computer hardware and software inventory sites, maintenance agreements, lease contracts recorded by serial number, model number and location

  • Main all procurement activities, monitor negotiation and the awarding of vendor contracts; ensuring they were conducted in accordance with the Commonwealth of Massachusetts and EOHHS Legal and purchasing guidelines.

  • Gain a detailed understanding of the Statewide Accounting System (MMARS) and the Commonwealth Information Warehouse for use in ongoing improvements in analysis and reporting

  • Responsible to perform other related duties as required

Qualifications:

  • 5 years demonstrated progressive experience in developing, documenting, enhancing and supporting departmental applications in a networked, multi-vendor diverse-platform environment.

  • Bachelor’s degree in Accounting, Finance, or Computer Science, or an equivalent work experience.

Knowledge of the Commonwealths Procurement standards and procedures, those governing the competitive purchase processes for supplies, materials and equipment.

  • Proven experience in working in a team environment, consults co-workers and peers, optimize quality and achieve timely resolution and assist or trains team members as needed in performance of their job duties.

  • Solid interpersonal skills with ability to work well with people at all levels of information technology expertise and comfort in varied organizational relationships.

  • Certification in AMA-Inventory Management, AMA-Operations Management, CHAMP, ITIL, PMP or other Management practice certification looked on favorably

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Long-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

*An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.


Job: *Information Systems and Technology

Organization: *Exec Office Of Health and Human Services

Title: Senior IT Asset Management Analyst

Location: Massachusetts-Quincy - 100 Hancock Street

Requisition ID: 180007MX

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