State of Massachusetts Server Administrator in Quincy, Massachusetts

The Unit is responsible for all desktop, voice and server support in the Executive Office of Health and Human Services Offices. The desktop support can be defined as but is not limited to the following; managing LAN operations at Site, software and hardware installations, inventory control, and second level training.

Responsibilities

  • Respond and resolve tickets and incidents in accordance with EOHHS IT policies and procedures as they relate to customer support and updates

  • Maintain inventories of all EOHHS IT assets using the EOHHS inventory collection process to secure Commonwealth assets.

  • Manage the upgrade of hardware & software when necessary to insure that all services are provided in a secure and timely fashion. This includes but is not limited to new Anti-Virus, Operating System patches, or other mandated software upgrades as directed by EOHHS standards and practices.

  • Clearly communicate and/or escalate to their supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact.

  • Assist Telecom with movement of IP phones as required.

  • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support.

  • Provide / Utilize any and all resources available through EOHHS and other sources for assistance with problem resolution.

  • Implementation of EOHHS IT enterprise images for Desktops /Laptops according to EOHHS procedures and policy to insure a consistent environment.

  • Responsible for timely response and support during scheduled and authorized non-business hours to insure continuity of services to the network environment

  • Install and move assets as required according to EOHHS policies and procedures

  • Assist / lead with meetings special projects and other requests as required to maximize the efficient use of IT resources.

  • Complete all activities within EOHHS security policies and practices to insure the safety and privacy of data, its clients and its resources.

  • Act as the contact person for office wiring/cable installations and performs related duties as required.

  • Required to travel to various sites as needed or requested.

  • Participate in team meetings as required

  • Manage site specific projects as related to network infrastructure & server support

  • Install, configure and support state issued mobile devices

  • Troubleshooting and resolving Network issues and infrastructure as required. Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media in accordance with EOHHS policies and procedures

  • Support, trouble shoot and configure remote access to assist network users with connectivity to EOHHS network from non-magnet connections.

  • Participate in the development of the documentation of servers, infrastructure and practices by providing written and/or verbal communications to effectively maintain a resource of standard practices.

  • Provide consultative IT services to IT management and site teams as needed

  • Mentor other IT professionals to insure their professional growth and skill set improvement

  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources

  • Build and restore severs as required

  • Maintain Disaster recovery package for server rooms as required

  • Review server event logs on a daily basis to ensure optimal performance and identify potential issues

  • Perform all duties as required and directed.

Preferred Qualifications:

  • Knowledge of hardware / Microsoft Desktop & Server operating systems through current version

  • Experience supporting MS Office Suite

  • Experience working with Active directory

  • Knowledge of and experience with the Local Area Networks (physical and logical).

  • Knowledge of capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals.

  • Knowledge of IT industry standards.

  • Ability to communicate professionally both verbally and written with peers and management

  • Ability to follow oral and written instructions.

  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities

  • Knowledge and experience with basic security measures and requirements

  • Valid drivers license and access to a vehicle

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Long-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitution will be allowed for more than two years of the required (A) experience.

NOTE: No substitution will be allowed for the three years of the required (B) experience.

Special Requirements: None.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Information Systems and Technology

Organization: *Exec Office Of Health and Human Services

Title: Server Administrator

Location: Massachusetts-Quincy - 100 Hancock Street

Requisition ID: 180007O0