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RedHat Senior Technical Writer in Remote, Massachusetts

Job summary

The Red Hat Customer Content Services team is looking for a Senior Technical Writer to join our Red Hat OpenShift Product Documentation team. In this role, you will join a team that promotes customer loyalty and success through content development and delivery. We create and are responsible for the user documentation and premium content that accompany Red Hat offerings, which will be made available online through Red Hat’s customer portal. You’ll work closely with developers, engineers, and other subject matter experts to create content that helps our customers successfully use our offerings and solutions. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Work closely with content strategists, documentation program managers, engineering project teams, and other stakeholders to create and maintain high quality documentation for upcoming releases of Red Hat’s offerings

  • Address content gaps and promote continuous improvement of the Red Hat OpenShift documentation experience

  • Keep up to date on changes of our offerings, customer use cases, and support issues

  • Master the use of our internal documentation toolchain, including the publishing platform and issue-tracking tools

  • Work with Quality Engineering and Development teams to improve the accuracy of your documentation

  • Participate in customer feedback programs to ensure relevancy of our content

  • Devote time to research and understand the product as well as related trends


Required skills

  • Experience with information architecture or 5-7 years of enterprise-level technical writing experience

  • Familiarity with Red Hat’s products and related industry offerings

  • Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments

  • Experience with agile and comfort with rapid iteration and fast delivery

  • Experience with modula or topic-based documentation

  • Experience in writing clear and concise procedural documentation for a technical audience

  • Experience and comfort with Git is a big plus

  • Familiarity with Linux and Kubernetes is a plus

About Red Hat

is the world’s leading provider of enterprisesoftware solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Location US-MA-Remote

Posting date 3 weeks ago (9/30/2020 2:49 AM)

Job ID 81382

Category Product Documentation