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EBSCO Information Services Sr Product Manager, API in Remote, Massachusetts

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.


The mission of the Senior Product Manager is to help lead EBSCO’s API strategy. They will drive research and go-to-market planning for a forthcoming suite of APIs. They will manage the day-to-day enablement and support of EBSCO’s current API suite, including acting as a point of contact for technology partners using APIs. They will help create a customer and partner facing Developer experience to provide API access and potential monetization opportunities. The Sr. Product Manager will bring both technical and business acumen and drive collaboration across multiple EBSCO teams. They are extremely comfortable in the market/field in order to understand the market needs and come up with innovative solutions through the business’s product.

Primary Responsibilities

  • Conduct competitive / industry analysis and organize findings.

  • Act as an Epic and/or Capability Owner in a Scaled Agile Framework (SAFe) environment focusing on key market problems and identifying associated personas and market segments.

  • Assist in the prioritization of work for the Agile Release Trains (ARTs) by understanding project scope at a high level; expose trade-offs and identify dependencies to effectively manage. expectations and commitments to internal stakeholders and external customers and partners

  • Build cross-departmental relationships with stakeholders and colleagues in Sales, Marketing, Customer Satisfaction, Platform Product Management, Content Management and UX Product Management.

  • Act as the “messenger of the market” from the outside-in to the rest of the organization.

  • Influence peers in product management, and other key stakeholders across the organization, and drive win-win outcomes for the company.

  • Regularly exhibit a leadership role within team on intra-team initiatives.

  • Create and maintain customer and end-user value proposition materials, customer-facing product presentations and content for marketing collateral.

  • Act as a central point of contact for Technology Partners leveraging EBSCO APIs

  • Collaborate with Architecture and Technology teams on development and implementation of API management tool

  • Lead future plans to deprecate older APIs and migrate customers.

  • Attend industry-related conferences and engage with customers to inform the roadmap for new product and capability development.

Required Experience

  • 3+ years experience as a Product Manager or similar role.

  • Excellent verbal and written communication skills.

  • Experience working with APIs and bringing new API products to market

  • Familiarity with Agile framework

  • Organizational and leadership abilities demonstrating the ability to work collaboratively and effectively in a cross-functional organization.

Preferred Experience

  • Background in software development and program management preferred.

  • Familiarity with the Pragmatic Framework a plus.

  • Experience with SAFe a plus.

  • Positive attitude and proven team player.

  • Fearless to take on new responsibilities or try something new.

  • Outstanding flexibility, adaptability and sense of accountability.

  • Background in software development

Target Annual Salary Range: $123,330 - 176,185

This Pay Target range includes a bonus target of 5% of base salary. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here:

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.