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Beacon Hill Staffing Group, LLC Remote Contact Center Senior Representative in Saint Paul, Massachusetts

Position Summary: The Contact Center provides timely responses to internal customers, advisors, channel partners, and distributors by telephone, email, and/or chat in an inbound service center, consistent with service and quality standards. The representative will processes customer requests, bills and accounts, and applications for service, maintenance and termination. They will also troubleshoot and resolves customer concerns. Responsibilities: *Provide prompt, courteous, and excellent service to internal and external customers at all times in a fast-paced in-bound call center environment. *Problem solve for our claimants, beneficiaries and clients by utilizing your resources, providing information, and processing various customer requests. *Effectively empathize and utilize strong communication skills to explain complex claims information to our clients, many of whom are experiencing loss. *Thoroughly follow-through after phone calls through notating your phone experience, providing forms to customers by fax and email, and working with our claim examining and servicing teams as needed. *Multi-task with several administrative systems while providing service to our customers for claims on products from several divisions of the company. Qualifications: *Strong customer service skills. *Individual should be customer focused, self-motivated, and enjoy working in a busy call center environment while effectively managing high call volumes (approximately 50-75 calls per day). *Ability to empathize appropriately with customers experiencing loss, while maintaining professionalism. *Ability to manage escalations. *Strong computer skills with the ability to navigate multiple windows-based software applications and databases simultaneously. *Ability to work quickly and accurately under pressure to resolve complex customer issues. *Effective time management skills. *Ability to thrive in a fast-paced environment. *Resourcefulness and quick-thinking nature. *Ability to maintain appropriate organizational confidentiality. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com. We look forward to working with you.Beacon Hill. Employing the Future (TM)

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