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Mirakl Senior Technical Solutions Consultant E-Commerce in Somerville, Massachusetts

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations

  • A global company, headquartered in Paris, with 340+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and São Paulo

  • A rapidly growing organization that just raised a $300M Series D round of funding from prestigious investors bringing our valuation to $1.5B

  • Enabling over 300+ of the world’s leading B2B and B2C companies including Urban Outfitters, Hewlett Packard Enterprise, Best Buy Canada, Carrefour, Siemens, and Toyota Material Handling USA, Inc. to offer more, learn more, and sell more

  • True to our core values of: Innovate & Inspire, Satisfy & Empower Clients, Get Things Done, Go Above & Beyond, and Work Hard Together

Mirakl has grown its headcount by 200% in the last two years and will continue to bring onboard the best and brightest in 2020 and beyond. To support this rapid adoption of the marketplace model and further accelerate our growth, Mirakl is looking for a Senior Technical Solutions Consultant-eCommerce.

The Role:

The Senior Technical Solutions Consultant-eCommerce will be responsible for providing functional and technical expertise during the design and deployment of the Mirakl platform. This role requires a deep knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.

The role will also require you to:

  • Offer Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform, use cases, and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge as a trusted advisor to support and guide our customers in making the right configuration and integration choices.

  • Deliver Value & Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and risks, validating project scope, and aligning core Mirakl Marketplace capabilities in order to establish the best strategic solution. Strong focus on balancing time-to-market, quality and priorities to ensure successful deliveries.

  • Collaborate & Deliver Constant Innovation: Work with different internal teams such as Product to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope and use cases of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase. Enable and provide guidance to trusted partners and system integrators outside of Mirakl to ensure joint success on shared projects.

  • Have Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns. Conduct enablement sessions on Mirakl’s products via remote webinars or in-person to ensure adoption across targeted audiences. Develop a deep understanding of each client’s eCommerce ecosystem and provide expertise on how to best integrate with Mirakl.

Requirements

  • Bachelor's degree in Management Information Systems, Computer Science, or Engineering

  • 5-7 years' experience in eCommerce software or product management role

  • Required experience with data-interchange formats such as JSON/XML, Postman (or equivalent HTTP client), and RESTful APIs

  • Strong understanding of eCommerce workflows

  • Previous customer facing experience required, specifically related to trainings

  • Self-motivated, highly detail oriented and takes initiative

  • Strong analytical and creative problem-solving skills

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