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Mount Holyoke College Enterprise Services Coordinator in South Hadley, Massachusetts

Enterprise Services Coordinator Position Type: Staff Full-time Hours per week: 37.5 Weeks per year: 52 Work Schedule: Monday through Friday, 8:30am to 5:00pm; occasional nights and/or weekends as needed Mount Holyoke College's Library, Information and Technology Services (LITS) Division empowers a diverse and inclusive learning community equipping every person to purposefully engage the world. We connect people with the information, expertise, spaces, and technologies that enhance their work and fuel scholarly endeavor. The Enterprise Services Coordinator is responsible for overseeing the day-to-day operations of the Enterprise Services group. The portfolio of services managed and provided by this group include campus ID card (OneCard) related functions, campus telephones, alarms, and video monitoring. The position is the lead on providing, coordinating, and supporting these services across campus for individual students, staff, faculty, campus guests, and groups. They act as the administrative point of contact for academic and administrative offices in establishing and managing OneCard access rules and telephony services for buildings, spaces, and events. They also support Dining Services and other offices in the use of OneCards for purchases, meal plans, and other business functions. For alarms and video monitoring services, they act as a liaison between application administrators, field technicians, and business offices that utilize these services. To ensure the best experience for the College community, the position collaborates with the LITS Help Desk, and other areas of the College, to ensure card and phone provisioning, access management, and support is functioning efficiently, adapting to current needs, and is evolving to meet future requirements. Qualifications: 1. Bachelor's Degree or combination of education and relevant IT support experience. 2. Knowledge and experience with the Heartland/Touchnet OneCard, CBORD, or other card access system desired. 3. Knowledge and experience with multi-line telephone systems, including Avaya, Mitel, Cisco, or other systems desired. 4. Experience providing customer-focused support and resource coordination in a complex, multi-department environment. 5. Solid understanding of troubleshooting, triage strategies and problem analysis procedures; ability to resolve technical issues quickly and efficiently. Background Checks: Mount Holyoke College is committed to providing a safe and secure environment, supported by qualified employees that will allow all of its students, faculty, staff and those associated with them to successfully carry out the mission of the college. As a condition of employment, the College will conduct appropriate background checks for all new hires. Mount Holyoke has designated the Office of Human Resources as the office responsible for ensuring that background checks (CORI, SORI, Credit History, & Driver Credential) are completed and utilized in the hiring process and Five College Office of Compliance and Risk Management as the office responsible for facilitating background checks as articulated in this policy. Apply online; application materials must include: 1. A cover letter summarizing interests and qualifications 2. A complete resume or curriculum vitae 3. Contact information for 3 professional references For a complete job description and how to apply visit: Mount Holyoke College is an Equal Opportunity Employer.