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Robert Half International End User Support Analyst in Southborough, Massachusetts

Description

Desktop Support Technicians with the ability to communicate complex technical information to non-technical users in an understandable and concise format will find a great opportunity at Robert Half Technology. If you are an articulate problem solver who loves to work in a challenging and positive environment, this may be the Desktop Support Technician role for you. This Desktop Support Analyst role

How you will make an impact

  • Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

  • Interface regularly and effectively with ticket submitters

  • Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals

  • Offer computer desktop support in accordance with established policies and procedures

  • Organize hardware repairs with the appropriate vendors

  • Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

  • Settle computer problems, and offer suggestions on appropriate action/solutions

Requirements

  • 5+ years of desktop support or other related experience

  • Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

  • Foundational knowledge in Microsoft Outlook

  • Comprehensive knowledge of Microsoft Office 365

  • Microsoft Office 365 experience

  • Experience with customer service

  • Strong familiarity with O 365

  • Adeptness in Microsoft Windows

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: DOE

Location: Southborough, MA

Date Posted: August 28, 2020

Employment Type: Temporary

Job Reference: 02160-0011543426

Staffing Area: Technology u0026 IT

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