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MassMutual B2B System Consultant in Springfield, Massachusetts

The candidate will be responsible for soliciting and clarifying business requirements, making VTXML product profile and distributor profile updates, updating forms, and ensuring the platforms are working properly in production. The candidate will have excellent written and verbal communication skills, be organized and detail oriented, and have the ability to collaborate within the internal team and with external business partners.


  • Update product profiles and distributor profiles, and create new profiles using VTXML tool

  • Update forms (tagging, forms xml coding, business rule changes, etc.) as needed

  • Unit test all platform changes by keying cases, generating output, etc., and participate in end to end testing with internal QA resources and external firms

  • Analyze and resolve production support issues, including root causes

  • Partner with internal and external Distribution resources to bring new firms/products onto the platforms

  • Analyze and disseminate the vendor platform release documentation to various stakeholders and IT resources across the company, to ensure all required changes are implemented correctly

  • Consult internally on projects as needed to help set direction based on industry experience as well as existing and future internal system capabilities

  • Complete required MassMutual project documentation for production releases, etc.

  • Participate in industry working groups to discuss capabilities of services and be very active on behalf of MassMutual

  • Look for and find ways to improve the order entry process

  • Operate independently on multiple project tasks


  • 8 years of related experience

  • Two years experience supporting order entry initiatives for new onboarding, maintenance, and ongoing enhancements on one or more platforms such as: AnnuityNet, Affirm, Firelight, IGO, or Life Speed

  • Previous experience updating product profiles, distributor profiles, forms xml, etc.

  • Strong understanding of retail annuities and life insurance, including product features such as DCA, income payments, compensation schedules

  • Ability to research/resolve issues from internal and external Distribution Partners on business to business services, and support of new sales integration

  • Knowledge of both sides of the order entry process (Distributor and Carrier)

  • Established working relationship with the current Order Entry Vendors

  • Quick learner to get up to speed with MassMutual practices and industry position

  • Able to travel to Springfield, MA two times a year.

  • Previous experience working with outside carriers/distributors/firms a plus

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.