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MassMutual Business Execution Lead - Delivery in Springfield, Massachusetts

​Key responsibilities of the Business Execution Lead (BEL)

  • This person will be responsible for driving the Goal Deployment Program (GDP) within Digital Operations, aligned to MMSD

  • Responsible for architecting the data-driven program and implementation approach for Life DI Underwriting and New Business to achieve their multi-year revenue and service obligations to the new MMSD channel. ​

  • Extensive experience in Hoshin Kanri best practices

  • Extensive experience leading transformational business and technology programs / projects in a highly regulated industry

  • Six Sigma / Lean practitioner background

  • Ability to navigate between both Agile and Waterfall methodologies

  • Highly collaborative

  • Strong communicator

  • High sense of urgency with the ability to prioritize multiple efforts and quantify risks, rewards and needs

  • Deep understanding of data - ability to understand, digest, capture and interpret data to drive true "data driven decisions"

  • Lead Monthly Operating Reviews (MORs) with Digital Operations and MMSD Senior leaders to demonstrate successful outcomes’ responsible to develop all supporting communication materials, decks, and TTI reporting

  • Must lead the annual GDP plan review / goal-setting event, to include progress to date against the forecasted goals, and updated annual Targets to Improve.

  • Responsible to create tools, templates, and training materials to embed Goal Deployment / Hoshin Kanri, as well as a Lean mindset & CI, within the organization

  • Assume leadership of in-flight projects and drive to successful completion

  • Provide GD program leadership and management to ensure overall successful implementation of initiatives in a compliant manner

  • Develop comprehensive GDP Resource and SME support gird

  • Develop overarching Goal Deployment Program RACI

  • Develop and relentlessly manage GDP Risk Planning and Mitigation plan; raises issues and risks, as well as proposed solutions, and drive resolutions while transparently communicating to appropriate parties​

  • Deliver continuous improvement of operational performance and processes

  • Work closely with leadership on emerging initiatives to deliver & support business growth

  • Provide business expertise regarding process design/reengineering​

  • Create GDP Key Milestones Plan BASIC QUALIFICATIONS:

  • 5+ years of overall industry experience with at least 2+ years of business/IT leadership, business unit leadership, or other functional leadership experience

  • College degree, MBA preferred

  • 10+ years of senior program/project management experience

  • Significant six sigma experience with certification, black belt preferred

  • Significant experience presenting to senior leadership and engaging in business negotiations

  • Agile & Waterfall experience required, Scrum Master certification desired

  • Tangible Risk Management Leadership required

  • While this role does not currently have direct reports, a candidate with experience leading teams is a plus

  • Strong history of sound decision making

  • Self-driven, extremely energetic individual who has the vision of enhancing the new business and underwriting value chain for advisers, clients and operations

  • Understanding how to quantify and display business results

  • Experience in managing business engagements starting from building strong relationship with the various business leads to balancing a wide variety of priorities

  • Proven ability to apply financial insights and draw accurate conclusions from financial and other quantitative information

  • Assists in the development and definition of the business partners’ strategy

  • Excellent communication, presentation, influencing and reasoning skills – ability to concisely tell a story clearly conveying the benefits, risks and action steps

  • Demonstrated leadership in coordinating initiatives across business and organizational boundaries, and building effective cross-functional teams

  • Ability to travel and work under periods of stress.

  • Authorized to work in the United States with or without sponsorship

  • Self-directed and motivated individual who is able to operate in a rapidly changing business environment

  • Significant emotional intelligence as a senior leader

  • Strong cross-cultural skills and abilities

  • Must have solid business fundamentals with direct, recent experience, and proven track record of success

  • Must have the leadership and communication skills to mobilize the internal organization for the efficient execution of MMSD GDP projects

  • Ability to work with stakeholders to devise solutions to their changing needs and requirements while integrating Customer requirements into internal actions; ability to effectively present to a broad constituency in support of GDP initiatives

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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