MassMutual Financial Group Change Management & Communications Lead in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



The Change Management & Communications Lead will enable the technology organization to achieve greater flexibility and competitive advantages by leveraging its human capital through the development of a mature change ready and agile organization. Participates as a member of the management team to develop and implement strategies for the technology organization to enable effective, quality execution and delivery of business outcomes. Consults on business initiatives and recommends change management and communication strategies to facilitate new changes while minimizing resistance, improving performance and achieving greater speed of adoption. Manages, coaches and develops organizational change capacity through support and training at all levels. This position reports directly to the Head of Unified Centers of Excellence.


  • Lead the organizational change management strategy and delivery efforts for all Unified CoE initiatives including Agile enablement, Quality management modernization and Knowledge management journey at MassMutual

  • Drive organizational and operational change management strategies for special initiatives and engagements across the technology organization

  • Apply an industry leading structured methodology for change management activities

  • Guide the advancement of the change management discipline and ensure the understanding and adoption of a common methodology using specialism and expertise to promote change management practices

  • Build and maintain effective relationships with key stakeholders across technology and business organizations to be seen as an established and trusted partner

  • Develop communications, training and organizational engagement strategies designed to drive organizational change

  • Implement internal communications, messaging and distribution approaches to drive organizational alignment

  • Consult and coach project teams on the integration of change management activities into project & delivery plan

  • Manage the change load portfolio, identify risks, advise on adjustments and propose countermeasures for capacity planning

  • Define and measure success metrics and monitor change progress

  • Build and develop strategic organizational capabilities in alignment with business goals and directives through established Leaders Forum, Practitioner Forum and Communities of Practice (Learning Circles) as continuous improvement and sustainment vehicles

  • Manage the coordination of standardized communications across the organization such as the Delivery News as a tool to drive messaging and organizational strategic alignment

  • Develop and lead a change professional flex team as needed to support organizational demand

Basic Qualifications

  • 8 years of communications, performance development or organizational change management experience

  • Demonstrated experience in running large scale organizational change efforts, managing teams, driving desired business outcomes, identifying gaps and omissions, and designing solutions

  • Experience with the ADKAR model of change management principles, methodologies and tools

  • Proven experience in building a change management environment

  • Exceptional communication skills and ability to adjust messaging and tailor content for intended audiences to achieve desired results

  • Ability to establish and maintain strong and effective working relationships

  • Ability to work effectively at all levels of an organization and influence toward a common vision or goal

  • Authorized to work in the United States without sponsorship now or in the future

Preferred Qualifications

  • Organized with a natural inclination for planning strategy and tactics

  • Acute business acumen and understanding of business issues or challenges and the inherent role of organizational culture

  • Prosci Change Management Practitioner certification

  • Prosci Train-the-Trainer certification

  • HR background a plus including experience with organizational deployments and learning and development programs

  • Agile methodology and traditional software development life cycle experience is a plus

  • Bachelor's degree from an accredited college/university

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)