CTG CLIENT SUPPORT MANAGER in Springfield, Massachusetts
CLIENT SUPPORT MANAGER
Jul 02, 2021Post Date
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CTG is seeking experienced, reliable Client Support Managers to lead their project-based healthcare engagements.
Manages the delivery of consulting services to clients to help them achieve IT-related solutions to business goals. Responsible for the direct management of the resources within designated solution group. Participates in sales activities at assigned clients to promote the solutions group and CTG. Works closely with recruiting to identify and attract qualified candidates to join the solution group.
Responsibilities typically include:
Company – Driving Business and Generating Revenue
Develops close working relationships with clients to encourage client retention and generation of new business
Provides subject matter expertise and support for client pursuits and proposals
Builds a network of internal and external contacts
Supports the development of practice and company service capabilities
Ensures capture of engagement deliverables and lessons learned to CTG knowledge bases
Complies with CTG processes and methods
Customer – Improve Client Satisfaction, Protect and Grow the Base
Serves as CTG contact to client site directors and managers on assigned project and resolves client issues in a timely manner
Manages engagement execution, including all financial, technical and quality aspects of small to medium engagements and project teams up to 10
Creates solutions to the client’s complex business and technical issues
Delivers assigned project on-time and within budget including the delivery of high quality deliverables that meet the client expectations. Manages project risks.
Provides best practice, insights and/or expertise to others
Maintains a high level of client focus within the project team
Communicates clearly and concisely, using appropriate level of detail, terminology and style
Demonstrates efforts to help ensure delivery quality for assigned project.
Colleague – People Developer
Mentors team members and provides timely and helpful feedback
Provides team members with a clear sense of direction
Assigns responsibilities to effectively take advantage of team members skills and address development needs
Resolves employee issues, concerns, and conflicts; escalates to leadership appropriately
Provides project management advice to other consultants
Completes employee appraisals for all direct reports on an annual basis, if applicable
Proactively manages own staffing and career to develop self and support CTG goals
Develops skills and knowledge in new solutions
REQUIRED SKILLS (primary and nice-to-have): (Required means that the client only wants to see candidates who have these skills).
Requirements vary by engagement. They include but are not limited to:
Bachelor’s degree preferred
Working knowledge of all cross-specialty service lines
Expertise in at least one specialty service line
Expertise in consulting process and in any tools required for consulting services
Expertise in negotiation skills
Expertise in project management or recognized industry leader in at least one specialty service line
Minimum of 5 years of experience in a healthcare consulting practice or minimum of 10 years of experience in a technology, industry, or application with a focus on business/technology alignment
Please apply online or for immesite consideration, please send your resume to HollyChristian@CTG.com
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.
Job Function: Healthcare Application Management & Support
Education Level: Bachelor's Degree (±16 years)
Work Remote: Yes
Travel: Yes, 50 % of the Time
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