Applied Materials Customer Engineer IV in Springfield, Massachusetts
Field Service Engineer (C4)
If you like to troubleshoot hardware, solve complex problems and make equipment work better, this is the role for you. As a Field Service Engineer, youll work in our state-of-the-art facility and at customer sites around the globe, where you are the face of Applied Materials and an integral part of a vibrant and diverse team.
Our senior-level Field Service Engineers work independently, and help train junior colleagues, to create and support the technology that the world relies on to manufacture semiconductor chips and related materials. Youll work beside global customers to install, maintain and upgrade their Applied Materials equipment, delivering world-class support for multimillion-dollar production systems.
Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment
Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
Generate, follow and possibly approve documented procedures and published task plans
Lead projects (when needed), document progress, and communicate with customer and internal business units on progress
Complete required job documentation, safety training and procedures for processing parts
Professionally represent Applied Materials to the customer, using your customer first mindset
Satisfy the companys and customers on-site requirements, including safety, environmental and COVID-19 guidelines
Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset
An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience
Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word and PowerPoint)
Strong knowledge of hand tools and proper usage, including a digital multimeter
Advanced knowledge of wafer processing parameters
Extensive knowledge of Applied Materials systems and company processes
Project management skills, and an ability to lead key customer and internal product meetings
Nice to have:
- 710 years of work experience in semiconductor industry or another equipment support industry
What to expect:
Youll travel about 20% of the time, working with smart, awesome people like you
Youll work on rotation and in shifts so that customers have ongoing support
Your job requires the ability to:
lift at least 35 lbs.
work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves
sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time
determine differences in colors
Youll need a valid drivers license and passport
At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, youll qualify for a competitive and comprehensive total rewards and benefits package, from day one.
Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.
Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the companys employee stock purchase program and a subscription to wellbeing tools.
We value social responsibility, too: Our worldwide Giving program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.
Who we are:
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Were the brain (and the brawn) behind every new technology developmentwhether its building semiconductor chips for smartphones and computers, or the underpinnings for robotics, AI and even smart TV display screens. With 27,000 employees in 19 countries, we offer an exciting place to grow and learn alongside some of the best people youll ever meet. We take deep pride in our Culture of Inclusion, and we celebrate the diverse backgrounds, perspectives and experiences that help us build stronger, more resilient teams.
As an Equal Opportunity Employer, we actively recruit diverse talent. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status or any other basis prohibited by law.
Join us as we innovate to Make Possible a Better Future!
>50% travel required
Years of Experience:
7 - 10 Years
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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