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Baystate Health Director, HRIS in Springfield, Massachusetts

The Director, HRIS is the system owner of Workday and other HR technology systems with areas of responsibility includes HR Operations and HR Compliance. The role is both strategic and operational and is responsible for acting as an escalation point for challenging problems, as well as designing, implementing, and optimizing processes and programs between Baystate Health HR and various key stakeholder groups and end users.

The role of leaders at Baystate Health is, first and foremost to, work “Together to Deliver a Higher State of Caring” for our diverse patients, community and staff. Baystate Leaders are expected to act as dynamic stewards of the organization and to engage people in meaningful work that calls on each person to contribute what they do best in order to ensure organizational success. It is especially important that our leaders act in a way that demonstrates compassion, inclusiveness and raising the standard of excellence. Baystate Health is committed to the development and growth of its leaders and expects that its leaders, in turn, are committed to their own development and growth as well as that of all employees. Baystate Leaders continuously develop the competencies that better enable them to envision purpose, engage people and execute productively, thus allowing us to fulfill our mission and achieve our vision of transforming Healthcare.

Envisioning Strategy: Communicate a compelling vision of the organization’s future and effectively translate that into Divisional/Departmental and Individual goals.

Engaging People: Recruit, develop and position people utilizing their strengths. Create and promote an inclusive environment in which people are actively engaged, included and inspired to do their best to continuously improve individual and organizational effectiveness.

Executing to Achieve Results: Implement complex plans to achieve results through others with creative and sustainable solutions.


The Director, HRIS develops a strategic and tactical Human Resources Technology plan that is responsive to the goals and objectives of the Human Resource division and the Baystate Health enterprise. Manage through a governance structure the design process involving system configuration and re-configuration, data elements, input/output requirements, reporting mechanisms, security assignments and related issues. Ensure that adequate testing is performed and make recommendations on various phases of system installation and new releases that will support the delivery of exceptional HR services and programs across the organization.

The Director is responsible for the development of robust communications and training programs to maximize adoption, self-service and system effectiveness. Provide technical guidance to HR and Payroll Users in daily use of software packages and features. Oversee people processes and controls; identify gaps and inefficiencies, provide standardization and improvement recommendations which will impact the full employee lifecycle.

Collaborate with I&T and payroll staff to identify and resolve system software design problems and contact appropriate vendors to determine appropriate solutions. Ensure HRIS system software maintenance is completed and update to date as well as recommend procedural enhancements as appropriate.

Job Responsibilities:

  • Directs the work of HRIS analyst staff and training team and creates a culture of cross training and continual improvement.

  • Design, develop, test and direct on-going administration of Workday including upgrades and new module purchases, and implementation plans including ongoing management of prioritization of Jira’s.

  • Act as Security Administrator, and work through a governance team to ensure proper security design and deployment to safeguard the system and data while maximizing functionality and self-service.

  • Maintain state-of-the-art knowledge of the HRIS system and ensure that HR and Payroll procedures manuals including security design and deployments are documented.

  • Ensure the Workday security structure and organizational hierarchy is up to date and maintained for smooth workflow and accurate approval processes.

  • Manage the short- and long-term HR Technology strategies.

  • Coordinate all HR technology plans and projects including but not limited to, vendor demos, selection process, implementation, and upgrade/new release timeframes within the HR division. Collaborate with HR and Payroll leaders to ensure input to priority setting for the HRIS deliverables.

  • Leads, plans, and develops the agendas for the routine collaborative HRIS meetings to ensure the timely achievement of goals and objectives.

  • Produces project plans and manages multiple projects simultaneously and under tight deadlines.

  • Ensures service levels and overall contribution of HR Operations, Analytics & Reporting meets or exceeds expectations on agreed goals. Establish and monitor Key Performance Indicators (KPIs) & Service Line Agreements (SLAs) to oversee management across the functions.

  • Partners with the Director, Workforce Analytics, Planning and Development to develop an HR Analytics & Reporting program within HR and across the business; play a lead role in driving effective data management & architecture framework.

  • Comply with internal and external auditing policies and procedures as well as with any and all state and federal regulations as they pertain to HRIS systems and data.

  • Develop and manage HR metrics to measure the effectiveness of HR programs and initiatives and produce HR performance dashboard and KPI reports.

  • Assign and oversee the development of ad hoc reports to HRIS analysts as appropriate.

  • Collaborates with key stake holders include the Director, Workforce Analytics, Planning and Development as well as the HRBP team members and other HR division leaders, Payroll colleagues and workstream owners. Ensures reporting is automated where possible and leverages self-service technology.

  • In collaboration with the Director, Employee Relations and Compliance oversees state and federal reports such for EEO, wages, worker compensation audits purposes and ensure the maintenance of accurate and up-to-date employee records and data.

  • Oversee the design and development of programs and materials to be used for training of HR staff, all levels of Baystate Health management, and individual contributors.

  • Focus on risk management, including the development and maintenance of strong process controls while ensuring that all HR Operational processes are aligned with regulatory, risk, and compliance.


  • Full time


  • Springfield, MA


  • Excellent Compensation High-quality, low-cost medical, dental and vision insurance

  • Generous PTO – up to 25 days in the first year, with scheduled earned increases

  • Continuing education support and reimbursement

  • First Time Home Buyers Financial Packages

  • Farm Share Memberships

  • 403b retirement company match & annual company contribution increase based on years of service

  • Free money coach advice from a certified professional

  • Wellbeing programs that include but are not limited to mental, physical, and financial health

  • Pet, home, auto and personal insurance

  • Life insurance

  • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

  • Wellbeing programs that include but are not limited to mental, physical, and financial health

Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.


  • Baccalaureate degree required and Master preferred

  • 5+ years HRIS management or senior level Workday consulting

  • Demonstrated programmatic systems experience with the current HRIS system (Workday) as well as implementation experience of HR applications.

  • Integration expertise with Kronos/UKG and healthcare experience are a plus.

  • Ideal capabilities and competencies include a strong foundation in HR operations, technical expertise in HRIS (Workday),

  • Strategic thinking, leadership abilities, and excellent interpersonal skills to drive HR excellence and contribute to the overall success of Baystate Health.

  • Possess exceptional analytical skills to interpret HR data, identify trends, and make data-driven decisions.

  • Adept at solving complex HR problems, mitigating risks, and driving continuous improvement in HR operations through innovative solutions.

We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!


We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.



Bachelor of Arts (Required), Master of Arts


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

  • Baystate Medical Center in Springfield

  • Baystate Children’s Hospital (located at Baystate Medical Center)

  • Baystate Franklin Medical Center in Greenfield

  • Baystate Wing Hospital in Palmer

  • Baystate Noble Hospital in Westfield