MassMutual Financial Group Field Service Specialist in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




Provide service support for the functional areas in support of the MassMutual Distribution System. Incumbents are responsible for expediting the handling and support of service requests. May include some or several of the following transactions:

On-boarding, Financing Set-up and Initial Registration Interaction with Sales partners and Field personnel, Compensation, Contracting Maintenance, Benefits, Address Changes, Vendor relationship management, Executive Benefit compensation, and Sales Manager Set up/maintenance. Incumbents collaborate with team members to identify problems, analyze root causes and think creatively for solutions. The incumbent will have opportunity to cross-train and be cross-trained on functions that align together to be able to support load balancing of demand and identify areas where efficiencies can be gained.


The focus of this position will be on insuring Advisors are properly credentialed for products sold. This includes, but is not limited to: state and MassMutual requirements for the new business submitted, processing changes & requests from the GA/ agency or changes as a result of mergers or agency closings.


  • High School Diploma

  • Microsoft Excel- Demonstrated proficiency in extracting relevant data to input into proprietary databases

  • Must be able to demonstrate excellent written and communication skills

  • At least 2 years of relevant work experience

  • Authorized to work in the United States without sponsorship now or in the future


  • Bachelor's Degree preferred

  • At least 1 year of financial services/ insurance industry experience

  • Education or relevant military experience

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)