MassMutual Financial Group Field Technology Ambassador in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




  • Key role promotes technology solutions & tools, discusses and facilitates firm strategies & viable options that provide opportunities for technology adoption, illustrating how technology can make a difference in the overall effectiveness, efficiency & productivity of a firm and advisor’s practice

  • Serves as sounding board for the field, as technology solutions are identified and delivery of the technology is in progress, proactively providing feedback & soliciting input on both the solutions and the delivery itself.

  • Routinely consults, presents and educates assigned firms on MM technology;

  • As trusted advisor to assigned firms, receives, summarizes & escalates technology concerns & challenges to appropriate Home Office resources to ensure timely review and resolution. Represents field technology views to the Home Office IT Leadership and project teams, ensuring IT remains Informed about the technology health & wellness of the firm, raising awareness of issues and opportunities as they arise.

Basic Qualifications:

  • Working knowledge of field technology security & compliance requirements that field business partners must adhere to

  • Strong organizational, communication, interpersonal & presentation skills, including ability to present to Firm audiences virtually & in person/onsite

  • Self-starter with strong executive presence

  • Proven track record for problem solving in a field sales Firm environment

  • 30%+ travel required

  • Bachelor’s degree in a related area of study, with an advanced degree preferred

  • Demonstrated ability to work collaboratively on project teams, with Firm personnel and across departments in a confident & constructive manner

  • Proven ability to successfully leverage internal / external resources in achieving goals & objectives, directly improving operations and/or efficiencies of field advisors / Firms

  • Strong computer skills, including Box, MS Office (with emphasis on Skype)

Preferred Qualificaitons

  • 3 + years experience in a business environment with exposure to sales operations/agency, advisory setting

  • Strong technical background with solid knowledge of /experience in a MassMutual Firm environment (ideal)

  • Create strong alignment & partnership with Field Management Regional Vice Presidents & their teams

  • Develop and maintain relationships with General Agents and firm management teams

  • Promote / communicate proactively regarding technology programs & services

  • Consult, educate and promote new technologies within assigned firms, driving adoption that meets/exceeds established firm's technology adoption targets

  • Identify new opportunities for technology to make a difference for advisors and firms

  • Routinely schedule onsite visits to assigned firms to discuss technology initiatives and gather feedback

  • Assist IT delivery teams in facilitation of pilot activities

  • Represent firm interests/readiness in MM technology projects & rollouts

  • Participate in/provide guidance in the hiring of firm technical staff

  • Guide, mentor, train firm-hired technical resources

  • Provide standardized reporting on firm technology status (currency, challenges, project deployments)

  • Educate executive team on firm footprint, focus areas, unique and/or challenging technology situations in the field

  • Drive monthly Technology Teleconferences

  • Provide insights and content for GAX/AAX technology committee meetings

  • Authorized to work in the U.S. without sponsorship now or in the future.

Winning Ways

  • Focus on the Customer: Know your customers well; add value with a sense of urgency.

  • Act with Integrity: Be trustworthy, adhere to high ethical standards and adhere to the letter and spirit of applicable laws, rules, regulations and company policies

  • Value People: Lead people to success; appreciate diverse backgrounds, ideas and experiences.

  • Work Collaboratively: Partner with others to achieve results that leverage the right resources

  • Achieve Results: Focus on winning; consistently exceeds expectations, beat the competition

Ranked No. 77 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2017) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2017)

• DiversityInc Noteworthy Company (2017)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2017)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)