MassMutual Financial Group Information Risk Specialist in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Description

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RESPONSIBILITIES

Fulfills external / internal user access requests within established Service Level Agreements (SLA) with a primary focus on quality and accuracy, in accordance with the controls and requirements that govern information security access. Supports and troubleshoots interactions of the Identity and Access Management systems and auxiliary systems including, but not limited to Active Directory, Mainframe, IBM Tivoli Security Identity Manager, Unix, and Window Servers. Ensures proper authorization is in place on all requests for security access changes, adheres to all security policy and auditing requirements. Utilizes appropriate techniques and tools to identify and address problems and coordinate with external teams, the help-desk, and end users to resolve problems. Partakes in the on-call rotation. In addition, this position is an immediate point of contact for terminations, and requires discretion in termination processing and disabling of accounts. Good analytical and communication skills, sound judgment and the ability to work effectively with clients and IT staff. Receives general direction from supervisor.

  • Build and utilize business acumen to continuously improve access request processes

  • Clear understanding of access requirements requested by business partners and customer

  • Conduct reviews of procedures, workflow accuracy and report findings

  • Continuous training on skills required to deliver a consistent experience to customer

  • Continuously refine and update roles when gaps are encountered with customer expectations

  • Ensures proper authorization is in place on all requests for security access changes

  • Fulfills external and internal user access requests within established Service Level Agreements (SLA) through ticketing systems

  • Hotline and on-call rotation responsibilities

  • Supports and troubleshoots interactions of the Identity and Access Management systems and auxiliary systems including, but not limited to, Active Directory, Mainframe, iSIM, Unix, Okta, LDAP, O365, Saviynt

  • Utilizes appropriate techniques and tools to identify and address problems and coordinate with external teams, the help-desk, and end users to resolve problems

  • Verifying Access requests are in good order and processes using team processes and documentation

  • Works closely with key partners (Contact Center, Field Tech Ambassadors, Home Office and Retirement Services IT Support resources)

  • Ability to balance multi-tasking and attention to detail/quality

  • Adheres to all security policy and auditing requirements

  • Applies knowledge to handle many problems independently but seeks guidance in highly complex situations

  • Follows general instructions or procedures

  • For technical jobs, structured analysis and interpretations are required

  • Good analytical and communication skills, sound judgement and the ability to work effectively with clients and IT staff

  • Immediate point of contact for terminations, requires discretion in termination processing and disabling of accounts

  • Limited authority to make decisions that go beyond established expectations and guidelines

  • Performs a variety of duties requiring specific job skills

  • Receives general direction from supervisor

BASIC QUALIFICATIONS

  • HS Degree plus 2+ years of related experience

  • 2+ years of customer service experience

  • Authorized to work in the United States without sponsorship now or in the future

  • Able to shift priorities quickly and effectively

  • Ability to exercise judgement and discretion

  • Proficient knowledge of MS Office

  • Solid verbal and written communication skills

  • Strong organizational skills, attention to detail, and ability to multi-task is required

  • Versatile, flexible and displays a willingness to work with changing priorities with enthusiasm; commitment to excellence; and high standards

  • Willingness to learn

PRESFERED QUALIFICATIONS

  • Bachelor’s Degree

  • Experience with documenting processes and workflows

  • Experience with the following systems:

  • Active Directory

  • HP Service Manager Application

  • iSIM

  • LDAP

  • Mainframe

  • Microsoft Exchange

  • Office 365 and Skype

  • OKTA

  • Saviynt

  • Service Now

  • UNIX

  • Experience with Powershell, VBA or similar scripting languages

  • Familiarity with software and hardware deployments is a plus

  • Knowledge Base management experience

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

CORE VALUES

Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit www.massmutual.com or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)