MassMutual Financial Group Operational Risk Consultant - Technology and Outsourcing in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.




This is an opportunity to join a thriving insurance organization. Growth, innovation and a consistent focus on policyholders and customers sets MassMutual apart and gives us a competitive edge in the market. We consistently challenge ourselves to deliver. Help us change the future and join a team committed to excellence.

MassMutual is seeking a highly motivated and experienced professional to join the Enterprise Risk Management area. Responsibilities include identifying and overseeing operational risks inherent across the MassMutual enterprise. The ideal candidate will employ models to create financial analysis that drives decisions on risks taken by the firm. This position requires the ability to “think outside the box” identify emerging risks and help the lines of business implement strategies to mitigate them.


  • Operational Risk Assessment

  • Liaise with the IT areas to identify, assess, and suggest appropriate governance and mitigating strategies for IT and third party risks

  • Work with IT risk contacts to enhance program to identify inherent and residual risks and validate/document the appropriateness of controls

  • Coordinate IT aspects of risk appetite program

  • Independently oversee mitigation efforts across IT and third party risk programs ensuring first line prioritization and actions are appropriately addressing risks

  • Coordinate with IT and Procurement on significant projects to be a resource and provide an independent assessment of risk

  • Risk reporting to senior management, chief risk officer, Enterprise Risk Committee and Board of Directors. Reporting includes key risk indicators, top IT risk identification, root cause analysis, results of economic capital and risk appetite, and emerging IT and third party risks

  • Recommend and drive changes to achieve expected results, while balancing cost and benefits

  • Review and enhance Key Risk Indicators and existing processes

  • Participate on cross-functional committees to help mature processes and ensure incorporation of operational risk considerations into business decisions. Take leadership role to resolve risk conflicts, when needed

  • Participate in Operational Risk Committee meetings

  • Risk Modeling

  • Recommend modeling solutions and techniques to enhance understanding of risk-reward trade-offs

  • Support, or where appropriate lead, operational risk assessment and modeling efforts for IT and third party risks

  • Document and maintenance of models per the corporate modeling governance policy

  • Special projects.

  • Lead or contribute to special projects as needed including M&A activity, rating agency, risk appetite, or other reporting projects

  • Represent MassMutual at operational risk peer conferences and working groups

  • Perform periodic Risk Maturity Assessments, identify target maturity, gaps and mitigations

  • Teamwork

  • Work closely with others to help complete projects

  • Facilitate consistency of adoption of Operational Risk practices across the enterprise business units and subsidiaries

  • Lead continuous process improvements

  • Coordinate closely with teams assessing SOC 1 and 2 IT controls to reduce redundancies and enhance efficiencies


  • Bachelor’s Degree

  • Experience leading and driving solutions involving multiple layers of management

  • Deals with ambiguity and complexity; willingness to explore multiple solutions to a problem

  • Understanding of quantification methods to assess IT risks and mitigation

  • Familiarity with complexities found in larger insurance and asset management companies

  • Highly effective critical thinker that can apply information from disparate sources to our operations and identify the key risks and issues for management action

  • Effective communicator, both written and verbal, comfort with presenting to all levels of the organization

  • Strong leadership skills. Willingness to take on lead role in ambiguous situations or for activities not directly associated with well-defined operational risk responsibilities

  • Strong matrix management skills. Ability to manage multiple projects across the enterprise

  • Excellent interpersonal skills. Ability to work with others and lead risk-related discussions

  • Must be eligible to work in the United States without sponsorship now or in the future


  • 8+years of relevant work experience

  • 5+ years of relevant work experience in the IT security, cyber or third party space

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)