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Amazon Sr. TPM, MSP-CX DR , MSP Customer Experience in Stoughton, Massachusetts


In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique role and privilege to work backwards from our customer needs and represent their voice through the entire products’ lifecycle (from product development, to deployment, to support & service), embodying Amazon’s leadership principle: Customer Obsession. We raise the bar on the readiness of new technologies in deployment and on the performance of those already in production; our mission is to transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate, easy-to-maintain, easy-to-deploy, and easy-to-service.

In the position of Sr Technical Program Manager, Deploy & Ramp Up (TPM), you will be tasked with overseeing multiple project managers involved in deploying MSP solutions. This encompasses deployments at both newly constructed sites and operational fulfillment centers. The TPM is responsible for monitoring project progress, including deliverables, budget adherence, scope management, resource constraints, vendor performance, technical challenges, and handling escalations from their team and partner teams. Managing multiple projects simultaneously, the TPM guides them through the entire lifecycle, from planning and execution to ramp-up support. The Program Manager should be adept at developing new work and technical scopes for a program, including creating Requests for Proposals (RFPs) and Service Level Agreements (SLAs) for vendors, managing resource expectations, establishing engineering requirements and overseeing hardware development from concept to implementation and ramp-up. Including suggesting and managing new technical features based on learnings from the field. The role requires comfort in handling highly technical work scopes related to automation installation, as well as addressing typical project management and engineering related escalations that may arise during installations at construction sites or live operation warehouses.

The ideal candidate is proactive and takes independent initiative in program management. In parallel to the execution, you will be responsible for driving continuous improvement ideas into both the deployment cycle time (safety, quality and productivity), and will be responsible for detailing engineering design improvements to the hardware engineering and product teams, to simplify the installation. This role will require the ability to build relationships and capture and synthesize the voice of the customer. Come help us make history! Project duration vary from a few days to several months, with travel across the US and, if the candidate is open to it, some international work.

This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

Key job responsibilities

You will manage the development of project plans and technical solutions which may not be defined, including problem statement and resource requirements definition.

You will influence decisions on deployment and machine performance execution strategy to senior level leadership.

You will manage end to end technical programs, including software/hardware integrations.

You will collaborate with technical teams (software/hardware) to improve and optimize solutions.

You will make recommendations on deprecating or adding technical features to products

You will own the tactical planning on the installation of complex cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors.

You will own the strategy of your program for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer.

You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams.

This is a travel-based role and you will be expected to travel to meet the requirements of your projects across North America, upwards of 75% or more.

A day in the life

In this role you will be focused on first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

About the team

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP solutions across 3 pillars: (I) Quality Assurance (MSP CX-QA), (II) Deployment & Ramp-up (MSP CX-DR), and (III) Support (MSP CX-S). The role will part of the MSP CX_DR is responsible for on-site implementation activities providing continuity from early field-Alphas/prototypes, through Betas, and up to General Availability (GA) through the first few months of site ramp-up.

We are open to hiring candidates to work out of one of the following locations:

Detroit, MI, USA | Stoughton, MA, USA | Sumner, WA, USA

Basic Qualifications

  • BA/BS degree in Engineering or related STEM field. BS/BA in Business or Supply Chain with 10+ years of additional technical experience.

  • 10+ years of experience of infrastructure projects of new site or existing site launches from initiation to closure.

  • 7+ years of program leadership experience.

  • Experience managing project portfolios, budgets and decentralized resources to execute project goals.

  • Experience working in a global environment while prioritizing and managing multiple responsibilities.

  • Ability to travel frequently both within country and occasional internationally (5%).

  • Experience with procurement of equipment.

  • Experience in Robotics, Automation, distribution, manufacturing, logistics, or other warehouse environments.

  • Bachelor’s Degree from an accredited university.

  • Experience leading cross-functional teams/projects.

  • Knowledge of Project management tools ( PPM, Clarity, MPP or Jira)

Preferred Qualifications

  • MBA/MS degree in Engineering or related STEM field. MS/MBA in Business or Supply Chain with 10+ years of additional

  • technical experience.

  • 15+ years of experience with technical project portfolio management.

  • PMP Certification ·

  • Strong oral and written communication skills in English. ·

  • Understanding of Robotic, Automation, Construction, IT, MHE infrastructure infrastructure and service concepts.

  • Site launch experience deployments packaging and robotics automation in retail, distribution, logistics or similar.

  • Large scale Technical project implementation experience.

  • Experience working with Global (distributed, virtual) teams preferred.

  • Excited about working in a diverse group and contributing to an inclusive culture.

  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $119,000/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.