Rexel USA Ecommerce Coordinator in Taunton, Massachusetts
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Rexel is a global leader specializing in the multi-channel distribution of electrical products and services for the energy world. Our mission is to offer our customers innovative and sustainable solutions to improve the comfort, security and energy performance of installations, infrastructure and buildings.
We Deliver The Best Customer Experience
We Join Forces For Success
We Encourage Innovation
We Engage People To Develop Their Talents
We Trust Each Other
We Enjoy Making A Difference
We are seeking an Ecommerce Coordinator to join our Rexel Energy team in Taunton, MA!
Summary of Key Responsibilities :
Contribute to the data scrubbing of commercial product content, growing the quality and quantity of key products being ordered, optimizing product search ability.
Set up and monitor a national eCommerce customer support process for Rexel Energy Solutions, including processes to answer requests by chat, email, phone around web shop, Amazon, eBay, Newegg and/or other store fronts, and customer catalogs.
Answering phone with proper etiquette answering questions and/or taking / up-selling orders.
Maintaining inventory throughout our webs shops and storefronts.
Assist in marketing efforts such the taking of, editing, cropping photos / images.
Run metrics and work with right group to improve key performance indicators.
Limited shipping of Material via USPS, UPS and Fedex including handling of international orders and issuing product return labels.
Contributing to new ideas to increase e-commerce sales including identifying new channels.
Assisting Rexel Energy Solutions employees with basic Computer / Printing issues.
Assisting with new branch setups with the possibility of travel to our remote warehouses.
Qualifications and Requirements:
Data cleansing: Create, organize, and maintain product content that is utilized in various Rexel Energy Solutions eCommerce tools/web shops.
Work with division sales, IT, marketing, pricing & eCommerce teams, as well as suppliers, to identify product content requirements.
Collect product data from internal and external sources including current product databases, suppliers, and 3rd party data providers.
eCommerce Support: Act as point of contact for division support teams with respect to eCommerce tool support.
Experience – 2+ years experience with Ecommerce Sales, Marketing or IT
Expertise – analyze and summarize data, using tools like data warehouse and Excel.
Industry – desired someone with electrical distribution industry experience, catalog mgmt.
Team player – ability to work effectively in cross functional global “virtual” teams.
Learning – ability to learn new systems and applications quickly.
Persistence – overcome obstacles, solving complex problems.
Proactive – strong organization, task management, and communication skills.
Detail orientation – willingness to dig in to do both strategic and tactical items.
Discipline – self directed and follow up skills.
Influence – ability to quickly gain respect to drive change across division / region.
Positive attitude – needs to energize others to adopt new processes.
Open mind – willingness to change, adapt and accept different ways of doing things.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, and employees at all levels in the organization. Strong listening skills (ask probing questions and understand responses).
Ability to work with mathematical concepts such as statistics. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to assist with development, read, interpret and communicate financial reports.
Ability to analyze and define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual must have experience using Microsoft Word, Excel, PowerPoint and Solar Eclipse / Eterm software.
The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday within normal business hours. Employee may be required to work overtime, and occasional Saturdays and Sundays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit and use hands to handle, or feel. The employee may occasionally be required to reach with hands and arms and climb or balance. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a high stress and fast paced environment. The position is in the corporate office, working closely with the IT staff as well as representatives from within the business. Overtime is required. Some travel may be required. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions during travel. The noise level in the work environment is usually moderate. Office environment.
Our Benefits Include:
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
8 paid company holidays plus 3 flexible personal days per year
Health & Wellness Programs
Flexible Spending Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within!
Rexel Energy Solutions
Rexel USA is a VEVRAA federal contractor and an EEO/AA employer. (Females/Minorities/Protected Veterans/Individuals with a Disability) We are committed to creating a diverse and inclusive workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. If you encounter difficulty using our online application system due to disability and would like to request reasonable accommodation, email email@example.com or call (888) 739-3547
Nearest Major Market: New Bedford
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