State of Massachusetts IT Site Administrator in Taunton, Massachusetts

The Executive Office of Health and Human Services (HHS)is the largest secretariat in MA state government and is comprised of 12 agencies, in addition to 2 soldiers’ homes and the MassHealth program. HHS services directly touch the lives of slightly more than 1 in 4 residents in the Commonwealth — some of our most vulnerable children, youth, adults, and elders. HHS provides access to medical and behavioral health care, substance misuse treatment, long term services and support, and nutritional and financial benefits to those with low incomes. We connect elders, individuals with disabilities, and veterans with employment opportunities, housing, and supportive services. We steer troubled youth towards a more successful path and do everything possible to keep children in our child welfare system safe. We support individuals who are developmentally disabled, mentally ill, blind, deaf or hard of hearing.

HHS is seeking to hire a consultativeIT Site Administratorto join our collaborative environment. This group is responsible for all desktop, voice and server support within HHS and over improvement of customer service and support. The desktop support includes; managing LAN operations at Site, software and hardware installations, inventory control, second level training, etc. The IT Site Administrator will always provide secure and timely support throughout business hours and during scheduled or authorized non-business hours to ensure continuity and consistency of services in the network environment and adherence to HHS standards/ practices. The IT Site Administrator will be the primary point of contact for office wiring and cable installations. This person will also serve as a mentor and participate in the development of the documentation of servers, infrastructure and practices by providing communications to effectively maintain a resource of standardized practices.

Additional responsibilities of the System Administrator include:

  • Respond and resolve tickets/ incidents related to customer support or updates

  • Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections

  • Troubleshoot and resolve Network issues/ infrastructure Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media

  • Install, configure and support state issued mobile devices

  • Review server event logs daily to ensure optimal performance and identify potential issues

  • Implementation of HHS IT enterprise images for Desktops /Laptops

  • Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades

  • Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact

  • Assist Telecom with movement of IP phones and other groups with installation/ movement of assets

  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources

  • Maintain disaster recovery package for servers and build/ restore servers

  • Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

Required skills, knowledge & abilities:

  • Minimum of 3 years of professional experience within technical support (field, desktop, mobile, etc.)

  • Knowledge of hardware / Microsoft Desktop & Server operating systems through current version

  • Experience working with Active directory

  • Working knowledge for the following skillsets:

o Active Directory

o Microsoft Office Suite

o Local Area Networks (physical and logical)

o Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals

o IT industry standards

o Basic security measures and requirements

  • Strong professional communication; both verbal/ written with peers and management

  • Ability to follow oral and written instructions

  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all EOHHS activities

  • Valid driver’s license and access to a vehicle

  • Required to travel to various sites as needed or requested

Education and Certifications:

  • Bachelor’s or master’s degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience

  • Support certification is a plus

Total Compensation:

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Long-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional experience in electronic data processing, of which (B) at least three years must have been in work in which the major duties included computer systems analysis, or (C) any equivalent combination of the required experience and the substitutions below.


I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required (A) experience.*

II. A Bachelor's degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

III. A Graduate degree with a major in the field of data processing or computer and/or information science may be substituted for a maximum of two years of the required (A) experience.*

IV. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required (A) experience.*

V. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming maybe substituted for a maximum of one year of the required (A) experience.*

VI. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required (A) experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitution will be allowed for more than two years of the required (A) experience.

NOTE: No substitution will be allowed for the three years of the required (B) experience.

Special Requirements: None.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Information Systems and Technology

Organization: *Exec Office Of Health and Human Services

Title: IT Site Administrator

Location: Massachusetts-Taunton-60 Hodges Avenue

Requisition ID: 180007Q6