Worldwide Tech Services 27178 - Desktop Support Administrator in Tewksbury, Massachusetts


Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA, we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Deskside Support Administrator is an intermediate level position responsible for providing support to end users to ensure that all WWTS common user platforms are operational. This support position is based out of our Tewksbury Massachusetts office.


  • Maintain, configure and build laptop/desktop platforms

  • Maintain asset control information

  • Image and build Windows laptops/desktops as needed

  • Provide phone and onsite support to users as needed

  • Repair laptop/desktop hardware as needed

  • Install and configure user required software remotely

  • Resolve Service Requests and work orders for both local and remote users

  • Additional requirements may exist if offer of employment is extended


Education and Experience:

  • May require a Bachelor’s degree. Typically requires 2-4 years of experience, or additional education with less experience


  • Experience with Windows desktop support

  • Experience with common laptop and desktop hardware

  • Experience with anti-virus software and virus removal

  • Experience imaging/cloning products


  • Excellent verbal and written communication skills

  • Ability to communicate effectively with subject matter experts on technical topics

  • Attention to detail and able to solve moderately complex problems

  • Ability to work in a fast paced environment and meet established deadlines

  • Ability to work independently and as part of a team

  • Additional requirements may exist if offer of employment is extended

Requisition Number: 18-0553

Post Date: 8/3/2018

Title: 27178 - Desktop Support Administrator

Position Type: Full Time

City: Tewksbury

State: MA

Zip Code: 01876