Raytheon Senior PC Support Technologist: Executive Support in Tewksbury, Massachusetts
PC Technical Support Specialist (Executive PC Support) Raytheon IDS - Tewksbury, MA What’s YOUR Mission? Here at Raytheon, we work together as one global team creating trusted, innovative solutions to make the world a safer place. Our innovation spans all domains: from land and sea to air, space and cyberspace. We’re inspired by a noble mission that’s shared by Raytheon employees around the globe and an inclusive culture that empowers employees and celebrates their contributions. Our IT organization ensures that Raytheon teammates across the globe are able to communicate, collaborate and innovate for customer success. We create leading-edge technology solutions to prevent security threats, protect the integrity of our systems and support Raytheon’s IT infrastructures around the world. Raytheon IT is seeking a highly motivated individual and self-starter to provide dedicated IT technical support, consultation and productivity guidance to Raytheon Executives and Administrative Assistants. The PC Tech Support Specialist must comfortably interface with Senior Leaders on a daily basis to troubleshoot IT technical issues and ensure seamless delivery of IT services, hardware and integrated solutions with a customer focused approach that enhances productivity and effectiveness. The candidate must also proactively partner and coordinate with other Raytheon functions (e.g. Engineering) and IT organizations to confirm that IT services are functioning as designed. Additionally, the candidate will need to be available to travel to multiple Raytheon locations and off-site events as well as occasionally be available to work outside normal business hours. You will use your strong computer literacy in desktop and mobile technologies as well as exceptional written and verbal communication skills to confidently interact with multiple Executive Leaders to provide an excellent customer service experience and maintaining positive relationships. Capped Budget Limited relocation assistance is available for the selected applicant if they are eligible per company policy - amount to be discussed at the appropriate time in our process. Required Skills : Strong computer literacy and extensive knowledge of the following technologies: Microsoft operating systems and Intel x86 based hardware experience Experience with Microsoft Office Suite – including Project and Visio IBM Lotus Notes Mail, Calendar and Sametime experience Experience with Microsoft Outlook/Exchange and Skype for Business (formerly Lync) Mobile Devices – iPhone, iPad and Microsoft Surface experience Experience in problem solving and technical troubleshooting. Experience in multi-tasking, prioritizing, and following through on commitments; Ability to attain DOD – Secret Security Clearance Desired Skills : Experience in videoconferencing and audio visual equipment (Projectors, audio systems, control equipment) Exceptional verbal and written communication skills; Positive, enthusiastic customer service attitude with a strong ambition and desire to succeed; Experience with Citrix and virtual desktop delivery technologies Experience with Microsoft Sharepoint 2013 Microsoft Certified Professional certification CompTIA A+ certification Required Education (including Major): BS/BA in Engineering, Science, Computer Science, Mathematics or any related major with 4 years of applicable experience Significant experience will be considered in lieu of a BS/BA at the hiring manager’s discretion This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization or a US DOD Secret Security Clearance. 130043BR 130043
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.