Worldwide Tech Services Technical Support Specialist Sr in Tewksbury, Massachusetts
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Tewksbury, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. The Senior Technical Support Specialist provides support to field engineers, and clients in diagnosing, troubleshooting, repairing and debugging highly complex hardware, software or satellite networking equipment problems associated with computer, TV, and printer equipment. Exercises judgment within broadly defined practices and selects methods and techniques for problem resolution. This is a senior level position that works under broad direction of a manager. Responsibilities
Provides high level system support and maintenance
Consults with technical staff members to proactively address potential technical problems, identify technical deficiencies and recommend solutions.
Gathers information for problem definition, duplication and resolution and acts as a focal point in the coordination of technical resources.
Records, tracks, escalates and updates calls through established tracking systems.
Prepares and manages project plans.
Provides technical support to Field Technicians, Sales and Program Management teams.
Provides training and work/technical leadership to less experienced specialists.
May assign work to other team members as necessary to accomplish team goals
Typically requires a Bachelor’s degree and 4-7 years of relevant experience, or additional education with less experience
Knowledge of relevant technical software Skills
Excellent analytical skills
Proficient in Microsoft Office Suite (Word, Excel)
Knowledge of relevant technical software
Strong interpersonal skills
Must have excellent oral communication, written and presentation skills
Ability to adapt to changing priorities and manage multiple tasks
Some travel may be required
Excellent attention to detail
Strong customer service skills
Ability to work independently and manage time efficiently
Ability to be part of a stand-by rotation after hours
Requisition Number: 18-0868
Post Date: 12/7/2018
Title: Technical Support Specialist Sr
Position Type: Full Time
Zip Code: 01876