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Philips Customer Project Manager, Radiology (West Zone) in United States of America - Home Based, Massachusetts


If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Customer Project Manager, Radiology (West Zone)

In this role, you have the opportunity to

Formulate the project plan as the Customer Project Manager, Radiology in accordance with the goals and timing, set by management. You will specify the resources required while anticipating costs, risk assessment and quality standards being used.

You are responsible for

  • Leading projects and complex improvement sub projects, within the project budget and program strategy; evaluating project progress, project initiatives, quality, money, time, information and organization, while managing external resources.

  • Directing employees while providing them operational guidance, regarding content and organization.

  • Reporting on employees’ performance to the hierarchical superior, for the purpose of appraisal and making proposals for training.

  • Managing the overall customer satisfaction by balancing scope, pricing and scheduling decisions, with what was purchased and forecasted.

  • Working collaboratively and cross functionally, while executing appropriate communication between implementation team members to ensure success, efficiency and risk mitigation.

  • Creating and executing explicit action plans that satisfy both customer and business goals.

  • Traveling up to 50% by car and air, to customer sites

You are a part of

The Philips Healthcare Informatics (HI) Business Group, which provides affordable and integrated informatics solutions for health systems. We believe that by enabling intelligent decision-making and improving clinical pathways, our solutions will lead to better clinical, operational and financial outcomes across the health continuum.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s Degree in Computer Science, Information Systems or a related field, or equivalent combination of academic and work experience.

  • 5+ years of experience in healthcare information technology, radiology or cardiology informatics.

  • 5+ years of experience in customer service delivery with a focus on project management

  • PMP certified or working towards certification

  • Strong knowledge within Lean Six Sigma; minimum of Green Belt or equivalent experience

  • Strong analytical, troubleshooting, customer service and communication skills.

  • Strong knowledge of Hardware solutions, Virtual computing environments and Networking solutions

  • Basic knowledge of the following DICOM, HL7 and Clinical workflows

In return, we offer you

Join our Client Service Project management team who leads the implementation of technologies that improve healthcare, allow for faster diagnosis and better patient outcomes. You will have the opportunity to remotely manage multiple high-level implementations and migrations, while working with teams cross functionally across the US, Asia and Europe.

**US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips pageon our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran